Inside Sales Account Manager - Plumbing & Hydronics

DSG • Full-time • Grand Rapids, MI, US • 1m ago

This position is eligible for our Account Manager Commission Program, which includes a general range of salary and total compensation (salary + commission and accelerator) that varies based on assigned accounts and the total GP$ associated with those accounts.
Base Salary Range: $37,500-$55,000
Base Commission: Earned monthly on paid gross profit dollars (GP$) above the threshold.
Accelerators: Earned quarterly based on meeting specific goals, with payouts on all paid GP$ above the threshold once goals are met.

DSG is seeking a Plumbing & Hydronics Inside Sales Account Manager in our Wyoming/Grand Rapids, MI location. In this full time, hourly position, work is typically performed during standard business hours, Monday through Friday, but may vary on occasion according to business needs. As an Inside Sales Account Manager, you will have account management responsibilities for assigned accounts, including the servicing of house accounts and ensuring effective retention and growth of designated customers. You will actively promote DSG products and services to both contractors and industrial accounts, negotiate contracts and bids, resolve customer objections and assure customer satisfaction to build and maintain strong business relationships.

At DSG, we are dedicated to building futures one job at a time. Starting with yours. As an ESOP, we are a community of peers, first and foremost. And we focus on cultivating an environment of respect, teamwork and growth. Where your career path is rich with possibilities. Where every success is shared. And where every challenge is overcome together. For more than a century, we’ve delivered more than supplies, we’ve offered true partnership and valuable solutions. By continuing to empower the future of our vendors and customers, we will empower a future of ongoing success for all of us.

A Typical Day in the Life of a Plumbing Inside Sales Account Manager at DSG:

Serve as a primary facilitator for customer orders
Assist customers in a professional manner with product inquiries
Write (and occasionally assist to fill) orders accurately and in a timely manner
Generate customer quotations and follow up on quotes requested
Provide trouble-shooting and technical support
Work with other sales team members to resolve customer service issues in a timely manner
Restock the counter area according to product brand and location
Monitor product inventory and cull damaged product
Maintain a clean and appealing counter display area
Identify and encourage the sale of additional products as applicable
Continue education on latest updates to products through manufacturer schools, trade shows, tech schools, vendor meetings, trainings, trade journals, etc.
Perform other duties as assigned

A Successful Plumbing Inside Sales Account Manager Typically Has:

A high school diploma or equivalent.
Product and technical knowledge normally acquired in two or more years of college or technical school OR 3-5 years field experience in the residential/commercial applications of Plumbing, Hydronics, and HVAC products.
Excellent relationship building skills.
Outstanding interpersonal, customer service and communication skills across a variety of settings (in-person, phone, and email).
Strong attention to detail, paired with the ability to multi-task.
A knack for active listening to determine customer needs and maintain strong relationships.
Superior problem solving, project management, and analytical skills.
A high proficiency with computers – experience in Eclipse or other ERP systems preferred.
The ability to plan, prioritize and organize work effectively.
The physical ability to frequently lift & load items weighing up to 60lbs.

At DSG, We Offer Benefits Built for You:

We are proudly 100% employee owned , which means your hard work and decisions directly benefit not only the success of the organization, but also your individual Employee Stock Ownership Plan (ESOP) .
We are highly committed to your training and development , offering personal and professional development opportunities and unlimited growth potential.
We offer competitive compensation packages based on your experience and potential.
You will receive generous Paid Time Off (PTO) and Extended Medical Leave (EML) allowances.
Our comprehensive benefits package, including medical, dental, and vision , also offers a multitude of other perks such as life insurance, short- and long-term disability, and a Health Savings Account (HSA) with employer contribution , among many others.
We know the importance of family, and offer various family planning and childcare savings opportunities, including paid parental leave, adoption assistance, infertility assistance, and a Dependent Care Flexible Spending Account (DCFSA).
Build your financial future through multiple retirement savings opportunities, including a 401(k) with employer match and b.
You will receive a discount on all DSG-supplied products .
We believe in giving back to our communities and hope that you will too, which is why we offer paid volunteer hours in addition to PTO.

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