Service Manager

Baker Electric • Baker Electric Brea Office, 2601 Saturn St, Brea, California, United States of America • 4d ago

SUMMARY: The Service Manager is responsible for owning client relationships, driving service revenue, and managing electrical service work from initial client contact through closeout and invoicing. This role blends account management, estimating, and project execution, requiring the ability to operate in fast-paced service environments where scopes are often conceptual, time-sensitive, and executed under T&M or small project contracts ($300 to $50k). The Service Manager serves as the primary point of contact for the customer and is accountable for delivering high-quality service while maintaining schedule, cost control, and strong internal coordination with field and support teams.

ESSENTIAL DUTIES AND RESPONSBILITIES:

Client & Account Management

Serve as the primary point of contact for assigned service accounts
Build and maintain long-term client relationships with a focus on repeat service work and account growth
Respond quickly to client requests, coordinating site visits, proposals, and service execution
Proactively identify opportunities for additional work, including maintenance, upgrades, and corrective repairs

Scoping, Job Walks & Estimating

Lead service job walks and client meetings, asking the right questions to define scope and risks
Conceptualize solutions with limited or no drawings, especially in retrofit and troubleshooting scenarios
Develop accurate estimates for:
- Time & Material (T&M)
- Not-to-Exceed (NTE)
- Small fixed-price service projects
Align scope, labor hours, and materials with real-world field execution expectations
Identify value engineering and prefabrication opportunities when applicable

Service Execution & Operations

Plan and manage service work based on:
- Customer priorities
- Technician availability
- Estimated hours and scope complexity
Coordinate closely with:
- Service Technicians
- Area General Foreman (AGF)
- Service Coordinator
Ensure field teams have the information, materials, and access required to execute efficiently
Remove roadblocks quickly to avoid downtime or schedule delays

Internal Coordination & Technical Support

Work with Service Engineers (when applicable) to support troubleshooting or design assistance
Coordinate subcontractors, vendors, and specialty resources as needed
Ensure proper communication between field and office throughout the job lifecycle
Escalate technical or contractual issues early before they impact execution

Documentation, RFIs & Submittals (When Applicable)

Generate and track RFIs to resolve scope gaps or unclear conditions
Review submittals and shop drawings for alignment with project intent
Ensure documentation is complete, organized, and supports successful project delivery

Financial Ownership & Project Controls

Own the financial performance of service work, including:
- Estimate vs. actual tracking
- Labor productivity
- Material usage
Review and approve T&M tickets for accuracy and completeness
Identify discrepancies in field reporting and correct issues quickly
Develop and submit change orders when scope changes occur
Ensure timely billing and support AR collections when needed

Project Closeout

Coordinate punch walks and closeout with the client
Ensure all work is completed, documented, and billed
Capture lessons learned and identify follow-up service opportunities

Keys to Success

Fast response time to customers and internal teams
Strong ownership of accounts and job outcomes
Accurate, field-aligned estimating (minimal surprises in execution)
Clean T&M management and billing accuracy
High job completion rate with satisfied customers
Ability to manage multiple small jobs simultaneously without dropping communication

EXPERIENCE, EDUICATION:

3+ years of electrical service, construction, or field experience
2+ years in estimating, project management, or service management
Proven ability to:
- Conceptually estimate small-to-mid-size electrical work ($300–$50k)
- Manage T&M and NTE contracts effectively
Strong understanding of electrical systems, troubleshooting, and service workflows
Experience with service and construction software (BuildOps, Accubid, Procore, or similar)
High level of organization, communication, and accountability

Related Jobs

Vice President - Pre-Construction

Baker Electric • Baker Electric Brea Office, 2601 Saturn St, Brea, California, United States of America • 1d ago

Construction Management

SUMMARY: The Vice President of Estimating provides executive leadership for estimating and preconstruction, driving strategy, performance, and operational excellence across the organization. This role is responsible for...

1d ago

Apply

Sr. Electrical Estimator

Baker Electric • Baker Electric Brea Office, 2601 Saturn St, Brea, California, United States of America • 6d ago

Construction

SUMMARY: The position of Sr. Estimator has been established to enhance the profitability of the business by producing and assembling bids, budgets, and design build proposals that accurately reflect projects within Bak...

6d ago

Apply