JOB DETAILS

Associate Customer Account Specialist

Ciranda • Full-time • Hudson, WI, US • 2w ago

Ciranda is a company rooted in five core values which include: Curiosity, Courage, Collaboration, Clarity, and Character. These values shape Ciranda's culture and drive our success, making us a remarkable company to engage with.

Job Purpose Summary

The Associate Customer Account Specialist manages a defined domestic territory of Ciranda customer accounts, collaborating with the Sales department to manage customer communications and to process customer orders accurately and efficiently.

Responsibilities

▪ Manage relationships with assigned domestic customer accounts, confirming, and entering orders, overseeing the order life cycle from placement to delivery.

▪ Serve as one of the primary points of contacts for assigned customer accounts for all order and invoicing questions.

▪ Arrange domestic delivery of orders to customers in cases where it is requested.

▪ Communicate order discrepancies to customers, truck brokers and Sales colleagues, while working to resolve issues.

▪ Accept and process prepayment orders.

▪ Continually communicating with warehouses to ensure shipments are dispatched on time and correct product and lots are pulled and shipped.

▪ Enter all bills of lading for assigned accounts.

▪ Create customer claims for assigned accounts.

▪ Act as back-up to Senior Customer Account Specialists during absences or in times of high volume.

▪ Other duties and special projects as assigned.

Required Education & Experience

▪ High school education or equivalent required.

▪ Minimum one year of related experience, such as order fulfillment, required

Desired Competencies

▪ Effective Communication: Clearly and effectively conveys information, ideas, facts, and perspectives with people inside and outside of an organization.

▪ Operational Excellence: Understands foundational business elements and performs work efficiently to achieve expected results.

▪ Reliability and Commitment: Participates in group projects, contributes to conversations, and completes individual assignments for which they are responsible.

▪ Collaboration: Develops cooperation and teamwork while participating in a group, working toward solutions which generally benefit all parties.

▪ Conflict Management: Skillfully managing conflicts and complaints to achieve goals, overcome challenges, and secure support for plans and projects.

Related Jobs

Marketing Communications Specialist

Ciranda • Full-time • Hudson, WI, US • 2w ago

Marketing

2w ago

Apply