JOB DETAILS

Customer Service Representative

Commercial Tire • Tri Cities, WA • $19 - $21 / hour • 1w ago

POSITION OVERVIEW

Responsible for processing invoices, billing, payables and other store administration. Provide general customer service and identify customer needs in-person, over-the-phone, or online communication. Professionally and effectively communicate customer needs to both store peers and management.

JOB RESPONSIBILITIES

· Light bookkeeping, data entry, end of days, enter tickets, mail, etc.

· Process invoices, billing, payables and other store administration

· Provides customers with knowledgeable, courteous and prompt service at all times, while being sensitive to their needs
· Be a personable, welcoming representative of Commercial Tire with in-store, over the phone, and email/text communication

· Maintain a clean work area and personal appearance that meets company standards

· Assist with the following:

o Inventory maintenance; receiving, warehousing, delivery

o Notify customer on special order follow-up

o Provide price estimates over the phone and schedule appointments

o Pick-up and deliver customer vehicles and products

o Customer courtesy driving

o Clean-up office and waiting area, coffee making, popcorn and related

· Support Commercial Tire safety, operational and audit standards, policies and procedures

· A team player committed to continuous improvement

· Performs other duties as assigned or needed

ACCOUNTABILITY AND PERFORMANCE MEASURES

· Supports operational compliance scores for company audits (Operational and Safety)

· Oversees the accuracy of all administrative functions and ensures timely completion

· Greets customers in a friendly and professional manner

· Seeks to assist customers and serves as a referral bridge when
necessary

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