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PATIENT SERVICE REPRESENTATIVE

State of Franklin Healthcare Associates (SOFHA) • JOHNSON CITY, TN, US • 1w ago

Job Details

Job Location: 19066 CENTRAL SERVICES - JOHNSON CITY, TN

Position Type: Full Time

Salary Range: Undisclosed

Job Category: Clerical

Description

WHO WE ARE:

State of Franklin Healthcare Associates is a physician-led and team member-owned multi-specialty care group of more than 250 providers and 900 team members headquartered in Johnson City, TN with 35 locations in the upper East Tennessee & Southwest Virginia region. Our mission is to improve the health and well-being of our patients and our team members.

PRIMARY RESPONSIBILITIES:

Answers, screens, and routes calls to appropriate individuals.
Records and routes messages appropriately.
Schedules, coordinates, and reschedules patient appointments.
May call to remind patients of their appointments or print reports to verify confirmed appointments, calling those who did not respond.
Maintains clinic Provider scheduling guidelines as directed by Provider and/or supervisor.
Responds to emergency calls according to established procedures.
Answers general insurance and billing questions.
Review demographic, insurance, and provider information with new and re-establishing patients.
Ensures new patients complete all required paperwork and create a new account in the computer system.
Obtains CSMD reports for provider review as needed.
Completes quality data elements and processes.
Updates electronic medical record system (EMR), scans and indexes documents.
Directs new patients to complete new patient paperwork online and answers any patient questions.

REQUIREMENTS:

High school diploma or equivalent and knowledge of grammar, punctuation and sentence structure are required.

EXPERIENCE:

Previous experience in a medical office or customer service position is desirable. Basic knowledge of insurance and billing procedures, including ICD-10, CPT and HCPCS coding is desired as applicable.

WHAT WE OFFER:

State of Franklin Healthcare provides a comprehensive and competitive total compensation package designed to meet the needs of our full-time team members including:

Company Provided Life and Accidental Death and Dismemberment Insurance
Company Provided Long Term Disability Insurance
Employee Stock Ownership Plan
401(k) Company Contributions
Voluntary options for Medical, Dental, Vision, and additional Life Insurance.
Company match in Health Savings Account Plans (restrictions apply)
Vacation, Personal, Sick and Holiday Time Off
An array of team member perks and discounts
Tuition Assistance

Qualifications

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