Are you a leader with experience in the Restoration industry?
Come join a company where your value will truly be appreciated.
ServiceMaster Restoration by David recognizes that too often employees compromise being valued in the workplace for a paycheck. With the right organization and the right environment, you can have both!
ServiceMaster is a national brand with national contracts for program work. We are a successful business operating out of Nashville TN, now expanding to Destin FL.
The perfect candidate has experience and relationships in the restoration field and the drive to grow.
Substantial compensation and profit sharing.
Position Overview
- A successful General Manager is a leader of both sales and operations. They recognize the strengths and weaknesses of all team members and successfully motivate them to give their best.
- Give training and motivation to all operational personnel. Take care of your employees and they will take care of our customers.
- Build relationships with legacy client base (adjusters and others) and promote a culture of sales where every employee considers themselves a salesperson simply by performing EXCEPTIONAL work.
- At SMRD, we give you authority equal to your responsibility. Show your ability to make wise decisions in the best interests of the company and enjoy autonomy in the way you lead.
- A strong work ethic and people skills will ensure success and satisfaction in your career in this “recession-proof” disaster restoration industry.
Job Responsibilities
- Knowledge of disaster restoration, water and fire mitigation mold remediation, etc. Certified individuals are preferred but not required. If you’re the right individual, we will get you certified.
- be willing and able to perform mitigation work initially
- Build up operational, administrative, and sales staff
- Perform estimates, or scrub the estimates created by others on the team.
- Meet with customers, educate, answer questions resolve, concerns.
- Provide training for those whom you manage and ensure excellent execution of standard operating procedures (SOPs).
- Perform mitigation and dry track equipment checks occasionally as needed.
- Participate in our on-call rotation, receiving calls to dispatch crews to after-hours and weekend emergency losses.
- Interfaces with adjusters in person, over the phone, and virtually to resolve issues and answer questions about the loss.
- Inspects jobs after completion obtains customer signatures for approval purposes, and requests payments when necessary.
- Resolves issues with customers communicates customer issues, and daily job activities with key company staff.
- Ensure safety standards are being followed during all active jobs.
- Valid Driver’s license and satisfactory driving record.
- Strong verbal written and communication skills.
- Strong problem-solving and customer service skills.
- Must be able to prioritize activities and meet deadlines.
- Experience with entering data using a tablet or mobile phone.
- Enforce policies within the company employee handbook.
- Sales and additional Administrative responsibilities.
Job Requirements
- Knowledge of the disaster restoration industry.
- High school graduate or equivalent.
- Valid driver's license and satisfactory driving record.
- Excellent verbal and written communication skills.
- Exceed service expectations with homeowners, adjusters, vendors, etc.
- Proficient with using mobile software to enter data.
- Experience with using Xactimate is required.
- Must be able to prioritize activities and meet deadlines.
- Experience in training and managing others.
- Strong problem-solving skills.
- Communicates customer issues, and job activities with key company staff.
- Drug/Alcohol/Tobacco free required.
Certifications Are Preferred, But Not Required
- ASD – Applied Structural Drying Technician.
- FSRT – Fire & Smoke Restoration Technician.
- OCT – Odor Control Technician.
- WRT – Water Damage Restoration Technician.
Physical Demands and Working Conditions
Must Be Prepared To
- Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
- Stand and walk for extended periods. Lifting, squatting, crawling, and crouching are required.
- Express or exchange ideas with others and receive and act on detailed information given.
- Don appropriate Personal Protective Equip (PPE); For safety reasons, respirators, which are used in certain situations, must be able to seal to your face.
- Be exposed to various inside and outside working conditions.
Compensation And Incentives
- $2000 Startup bonus potential after 90 days of employment.
- 90-120k plus profit sharing.
- PTO Accrual.
- Health Insurance.
- Monthly team building luncheon or activity.
- Cell phone allowance.
- Company vehicle for work transportation.
