Project Performance Manager - Restoration

ServiceMaster • Full-time • Winnipeg, MB, CA • 1d ago

Benefits:

Training & development
Dental insurance
Health insurance
Opportunity for advancement

Project Performance ManagerHelp Drive Project Success at ServiceMaster Restore of Winnipeg

At ServiceMaster Restore of Winnipeg, we're committed to being the restoration company of choice for our customers, insurance partners, and employees.

As ServiceMaster Restore of Winnipeg continues to grow, we're looking for someone who can help our Project Management Office operate at a higher level. This role is responsible for improving project performance, driving accountability, identifying bottlenecks, and ensuring our teams consistently hit operational targets. If you enjoy creating structure, solving problems, and turning data into action, this could be the opportunity for you.

You'll be responsible for helping our Project Management Office operate at a high level by tracking performance, identifying bottlenecks, monitoring compliance, and ensuring critical tasks don't fall through the cracks.

You will work closely with our Operations Manager, Project Managers, and Project Coordinators to improve consistency, accountability, and execution across the business.

What You'll Do

Monitor Project Performance

Track project milestones, deadlines, profit margins, and job progress
Monitor project profitability and gross margin performance
Review work-in-progress (WIP) and aged projects to ensure timely resolution
Monitor estimate upload timelines and carrier SLA requirements
Ensure forecast information is accurate and up to date
Support weekly production and review meetings

Drive Accountability

Monitor key performance indicators (KPIs) and operational targets
Follow up on outstanding action items and commitments
Escalate and review project risks, concerns, and bottlenecks
Ensure projects continue progressing toward completion
Identify trends affecting profitability, productivity, and customer experience
Drive consistency across project management processes and standards

Support Compliance & Quality

Review project documentation for completeness and accuracy
Audit notes, photos, reports, and job files
Monitor internal compliance requirements
Ensure company processes and standards are being followed
Help maintain readiness for insurance partner and franchise audits
Manage internal compliance protocols

Improve Operational Excellence

Identify opportunities to improve workflow and efficiency
Help develop reporting and dashboards
Support process improvement initiatives
Assist with implementation of new systems and best practices and monitor success
Support customer issue resolution

What Makes You a Great Fit

Highly organized and detail-oriented
Comfortable holding others accountable
Strong analytical and problem-solving skills
Excellent communication and follow-up abilities
Able to balance multiple priorities in a fast-paced environment
Process-oriented with a passion for continuous improvement
Confident working with data, reports, and performance metrics
Confident influencing and challenging others when standards are not being met
Ability to build credibility and drive accountability through relationships rather than authority

Preferred Experience

Experience in property restoration, construction, insurance, or project management
Previous experience as a Project Coordinator, Project Manager, or similar role
Experience with DASH, XactAnalysis, Encircle, or similar project management systems
Advanced Microsoft Excel and reporting skills are considered an asset

What's In It For You?

Comprehensive benefits package
Ongoing professional development
Opportunity to play a key role in helping a growing organization scale
Collaborative, high-performing team environment
Clear opportunity to expand responsibilities as the business grows

If you enjoy creating structure, solving problems, driving accountability, and helping teams perform at a higher level, we'd love to hear from you.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.

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