Overview
Multi-Line Claims Supervisor
Location: RemoteSchedule: Monday – FridaySalary Range: $85,000 – $105,000 annually
Build Your Career With Purpose at CCMSI
At CCMSI, we partner with clients to solve complex risk management challenges through innovative claim solutions, collaborative problem-solving, and an unwavering commitment to service excellence.
As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim management solutions that help our clients navigate complex events, emerging risks, and large-scale claim programs. Our employee-owned culture empowers team members to take ownership, drive results, and make a meaningful impact.
Job Summary
CCMSI is seeking an experienced Claims Supervisor to lead a team of adjusters handling General Liability claims, with a primary focus on hospitality, entertainment, restaurant, and premises liability exposures. This role supervises a team of approximately 5-8 adjusters responsible for investigating, evaluating, negotiating, and resolving complex liability claims through litigation across multiple jurisdictions. The successful candidate will provide day-to-day leadership, technical guidance, operational oversight, and performance management while ensuring quality claim handling, compliance, customer service, and productivity expectations are consistently achieved. The Claims Supervisor serves as a subject matter expert for premises liability and entertainment-related exposures, assisting adjusters with complex coverage, liability, damages, litigation management, settlement strategy, and client communication. This is an excellent opportunity for a hands-on leader who enjoys developing talent, driving technical excellence, and building a high-performing team within a sophisticated litigation-focused claims environment.
Responsibilities
What You'll Do
· Supervise, coach, mentor, and develop a team of 5-8 adjusters handling complex General Liability claims
· Provide technical guidance on hospitality, entertainment, restaurant, and premises liability exposures
· Assist adjusters in managing litigated claims from inception through resolution
· Review liability investigations, damages evaluations, reserve adequacy, litigation strategy, and settlement recommendations
· Conduct regular file reviews and audits to ensure compliance with client requirements, jurisdictional regulations, and company standards
· Partner with defense counsel on litigation strategy, discovery, mediation, and trial preparation
· Assist with complex claim negotiations, settlement authority decisions, and claim resolution strategies
· Monitor inventory levels and allocate workloads to maintain service commitments and quality expectations
· Analyze claim trends, loss drivers, and operational opportunities for continuous improvement
· Communicate claim performance and operational metrics to leadership and clients
· Foster a culture of accountability, collaboration, professional development, and technical excellence
What Success Looks Like
Within the first six months, the successful candidate will:
- · Build credibility and strong working relationships with adjusters, clients, and leadership
- · Demonstrate effective leadership, coaching, and employee development practices
- · Maintain a well-managed, engaged, and accountable claims team
- · Consistently meet quality, compliance, and service expectations
- · Improve file handling consistency and litigation management practices
- · Serve as a trusted technical resource for complex hospitality and premises liability claims
Qualifications
Required Qualifications
· Minimum 8 years of experience handling complex General Liability claims through litigation
· Significant experience handling hospitality, entertainment, restaurant, and/or premises liability claims
· Minimum 3 years of supervisory experience leading, coaching, mentoring, and developing claims professionals
· Demonstrated experience managing litigated casualty claims from investigation through resolution
· Strong understanding of:
o Premises liability investigations
o Liability determination
o Litigation management
o Damages evaluation
o Reserve analysis
o Mediation and settlement strategies
o Coverage and risk transfer concepts
· Experience overseeing claim inventories and managing adjuster performance
· Proven ability to balance quality, compliance, customer service, and productivity objectives
· Excellent organizational, analytical, and decision-making skills
· Strong written and verbal communication skills
· Active Adjuster License or Designated Home State (DHS) License required
· Ability to obtain and maintain additional jurisdictional licenses as needed
· Proficiency with claims management systems and Microsoft Office applications
Preferred Qualifications
- Multi-state claims handling experience
- Multi-state General Liability claims handling experience
- Experience working with self-insured entities, large deductible programs, or commercial casualty accounts
- Prior TPA experience
- Professional designations such as:
Why You’ll Love Working Here
- 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
- Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
- Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
- Career growth: Opportunities to advance into senior claims leadership positions
- Culture: A collaborative, employee-owned environment where leaders are empowered to make an impact
How We Measure Success
At CCMSI, great supervisors create results through leadership, consistency, and service. We measure success by:
- Quality claim handling and technical excellence
- Effective litigation management and claim outcomes
- Development and engagement of team members
- Compliance with client requirements and Corporate Claim Standards
- Reserve accuracy and financial stewardship
- Client responsiveness and partnership
- Timely claim resolution and operational efficiency
- Positive team culture and employee growth
Compensation & Compliance
The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.
CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.
Visa Sponsorship: CCMSI does not provide visa sponsorship for this position.
ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.
Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.
Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.
Our Core Values
At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:
- Lead with transparency We build trust by being open and listening intently in every interaction.
- Perform with integrity We choose the right path, even when it is hard.
- Chase excellence We set the bar high and measure our success. What gets measured gets done.
- Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
- Win together Our greatest victories come when our clients succeed.
We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.
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