Sr. Information Services Analyst

Palmer Holland • Full-time • Westlake, OH, US • 4d ago

Brief Description

Position Summary:

Reporting to the IT Operations Manager, this role supports and administers Palmer Holland's day-to-day technology environment across endpoints, identity, infrastructure, security operations, and employee technology services. It offers broad technical responsibility for an experienced IT professional who can contribute independently, take ownership of recurring operational work, and continue developing across systems administration, automation, and IT operations. This position works as part of an experienced IT Operations team with complementary expertise across systems, infrastructure, cybersecurity, identity, and end-user technologies.

Essential Tasks Of The Position

Operational & IT Services

Provide technical support, resolve incidents and service requests, and maintain accurate ticket documentation.

Endpoint & Asset Lifecycle

Configure, deploy, administer, replace, and retire laptops, workstations, and other endpoint devices.
Administer endpoint-management platforms and maintain device configuration and security standards.
Support company-managed mobile devices, including iPhones, as part of the overall endpoint environment.
Coordinate IT equipment procurement, inventory, warranties, replacement cycles, and secure disposal.

Identity, Access & Security

Administer Active Directory, Microsoft Entra ID, groups, permissions, and employee access.
Perform recurring access and privileged-access reviews and support remediation of identified issues.
Support endpoint security, patching, vulnerability remediation, security-platform health, and assigned incident-response activities.

Systems & Infrastructure Operations

Administer and support Windows server, endpoint, network, cloud, and related infrastructure technologies.
Troubleshoot infrastructure, connectivity, VPN, authentication, and system-performance issues.
Support infrastructure maintenance, upgrades, monitoring, configuration, and lifecycle activities.

Backup, Recovery & Readiness

Perform and document scheduled backup and recovery validation, and participate in recovery testing.
Maintain recovery procedures and participate in incident-response and disaster-recovery exercises.
Support incident-response readiness, including response procedures, tabletop exercises, post-incident reviews, and assigned corrective actions.
Identify operational readiness gaps and drive assigned remediation.

Operational Stewardship

Own assigned recurring operational and security controls, including cadence, execution, documentation, and evidence retention.
Perform recurring access, asset, endpoint, patch, vulnerability, recovery, security-platform, and infrastructure reviews.
Identify opportunities to automate, standardize, simplify, or eliminate recurring operational work.

Documentation, Training & Collaboration

Develop training materials and provide end-user instruction on supported technologies and IT processes.
Collaborate with IT team members, business departments, vendors, and technology partners; support projects and technology evaluations.

Quality

Activities of the position affect quality objectives. Responsibilities and authorities include where appropriate:

Initiate action to prevent the occurrence of any nonconformities.
Identify and record nonconformities that you observe and/or that are reported to you including any steps taken to remedy and/or prevent nonconformities.
Initiate, recommend, or provide solutions through designated channels. Verify the implementation of solutions in areas under your control.
Perform duties and tasks as prescribed in company policies, procedures, and work instructions.

First 12-Month Outcomes

Independently assumes a meaningful share of systems, identity, endpoint, and security-operational responsibilities.
Recurring operational and security controls are completed on schedule with evidence retained.
Employee lifecycle, endpoint, mobile device, and asset-management processes have clear and reliable ownership.
Key-person dependency is reduced through documentation, cross-training, and broader operational coverage.
Routine operational demand requires less intervention from specialized IT resources.

Requirements

Experience:

7+ years of progressive experience across IT operations, systems administration, infrastructure support, endpoint management, or related technical roles.

Knowledge/Skills

Strong hands-on experience with Windows Server, Windows endpoints, Active Directory, and Microsoft Entra ID.
Hands-on experience with core infrastructure and networking services, including DNS, DHCP, TCP/IP, VPN, firewalls, and wireless.
Hands-on experience with endpoint management, patching, software deployment, and security/vulnerability remediation.
Demonstrated ability to independently troubleshoot and own complex technical issues across multiple technology domains.
Strong technical documentation, communication, and customer-service skills.
Excellent verbal and written communication abilities
Ability to maintain professional conduct that exemplifies the corporate policies at all times, particularly when interacting directly with internal and external customers
Ability to handle sensitive information with confidentiality and discretion.
Detail-oriented with strong, accurate clerical skills.
Proficient at multi-tasking
Proactive problem solver
Highly motivated

Physical Requirements

Satisfactory motor skills relevant to position
Ability to sit for long periods of time
Ability to lift to 25 pounds

Related Jobs

Pricing Specialist

Palmer Holland • Full-time • Westlake, OH, US • 15h ago

Brief Description Position summary The primary function of a Pricing Specialist is to assure that all costing of products are maintained accurately and updated in the system in a timely and orderly fashion. In addition,...

15h ago

Apply

Account Manager - Lubricants

Palmer Holland • Full-time • Westlake, OH, US • 5d ago

Sales

Brief Description At Palmer Holland, our Account Managers are more than just sellers. They are relationship builders who establish and grow solid connections with customers, suppliers, and the Palmer Holland team. As an...

5d ago

Apply

CAD Designer

The Alloy Engineering Company • Berea, OH, US • 1w ago

Designer

Description Location: Berea, Ohio on-site with potential hybrid opportunities based on business needs and experience Alloy Engineering, a 100% employee-owned custom metal fabrication manufacturer in Berea, Ohio, is seeki...

1w ago

Apply

CAD Designer

AECO • Berea, OH, US • 1w ago

Designer

1w ago

Apply

Territory Manager - Mobile Hydraulics and Electronic Controls (OH, Strongsville)

Kraft Fluid Systems • Strongsville, OH • 2w ago

Sales

JOB TITLE: Territory Manager ? Mobile Hydraulics and Electronic Controls LOCATION: Michigan FLSA STATUS: Exempt (Sales) REPORTS TO: VP Sales & Marketing ? GENERAL SUMMARY: The Territory Manager will drive business gr...

2w ago

Apply

Project Manager – Cleveland

Ketchum & Walton Co. • Full-time • Cleveland • 2w ago

Construction Project Management

Who we are: Ketchum & Walton is a trusted manufacturers’ representative serving industry leaders in Noise Control, HVAC Equipment, and Indoor Air Quality. We help clients achieve greater efficiency and cost savings t...

2w ago

Apply

Account Manager - Coatings

Palmer Holland • Full-time • Westlake, OH, US • 2w ago

Sales

2w ago

Apply

Account Manager - Coatings

Palmer Holland • Full-time • Westlake, OH, US • 2w ago

Sales

2w ago

Apply

Business Development Manager - Fluid Conveyance (OH, Strongsville)

Kraft Fluid Systems • Strongsville, OH • 3w ago

Sales

General Summary: The Sales & Business Development Manager, Fluid Conveyance is responsible for driving strategic growth of Kraft Mobile Systems? fluid conveyance business, with a focus on hose assemblies, kitting sol...

3w ago

Apply

Territory Business Manager (Outside Sales-Distribution)

Fishman Flooring Solutions • Full-time • Cleveland, Ohio, United States • 3w ago

Sales

Job Overview We are seeking a hunter-style and results-driven Territory Business Manager to manage an assigned sales territory, grow existing accounts, and aggressively pursue new commercial and residential business oppo...

3w ago

Apply