POSITION
OVERVIEW
Manages all
aspects of a store according to prescribed policies and procedures, and ensures the store operates in a manner which optimizes sales and profitability and reflects a consistent Commercial Tire image to its customers. This position is responsible for safely achieving the corporate mission at the store level.
JOB RESPONSIBILITIES
· Responsible for providing customers with knowledgeable, courteous and prompt service at all times, while being sensitive to their needs.
· Ensures store team is providing customers with knowledgeable, courteous and prompt service at all times, while being sensitive to their needs.
· Leads the team and participates as a team player in all phases of the organization and expects the same from store employees.
· Maintains the highest levels of customer service and satisfaction.
· Successfully communicates the importance of customer service to all employees and ensures timely resolution of customer complaints.
· Champions safe work practices and Commercial Tire’s safety guidelines and standards.
· Performs all work expected of the location or ensures that all work expected of the location is completed.
· Ensures equipment and inventory are used to achieve the maximum return on investment.
· Ensures maintenance, appearance and condition of the store complies with security, safety, and environmental codes and city ordinances.
· Provides adequate staffing based on store volume. Recruits, hires, trains and supervises qualified personnel; assigns work schedules; resolves employee grievances; disciplines; conducts annual performance reviews and career development.
· Coordinates and conducts product training; ensures the success of on-the-job training programs; and attends and participates in management
training workshops.
· Ensures safety, store hours, store cleanliness and personnel issues all fall within the guidelines of company policy as outlined in the
Employee Handbook.
· Identifies and maximizes new sales opportunities within the existing customer/equipment asset base
· Operates and maintains company vehicles to CT standards, including regular maintenance, cleanliness, fueling & tracking fuel receipts,
insurance coverage, general upkeep, inspections, registration, etc.
· Assists with store audits to ensure compliance.
· Knowledgeable in all facets of a store environment.
· Other duties as assigned.
ACCOUNTABILTIES AND PERFORMANCE MEASURES
· Achieves annual sales, gross and net profit objectives budgeted for the store.
· Achieves annual audit scores objectives for operations and safety audits.
· Develops and supervises a strong team within the store.
· Conducts annual performance reviews and supports career development training and planning for employees.
· Recruits, hires, trains, and supervises qualified personnel.
COMPETENCIES AND SKILLS
· Managing people and teams
· Customer Service
· Sound Judgment
· Interpersonally Savvy
· Ethics and Values
· Attention to Detail
· Business Skills
· Punctuality
QUALIFICATIONS
– Unless indicated otherwise, these are preferred
· Associates or bachelor’s degree in Business.
· 3+ years of relate business experience.
· 2 years’ experience as an Assistant Manager at CT OR 4 years management experience in a “like” industry.
· Regular attendance and punctuality is required and is an essential job function.
About Us
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