POSITION
OVERVIEW

Manages all
aspects of a store according to prescribed policies and procedures, and ensures the store operates in a manner which optimizes sales and profitability and reflects a consistent Commercial Tire image to its customers. This position is responsible for safely achieving the corporate mission at the store level.

JOB RESPONSIBILITIES

· Responsible for providing customers with knowledgeable, courteous and prompt service at all times, while being sensitive to their needs.

· Ensures store team is providing customers with knowledgeable, courteous and prompt service at all times, while being sensitive to their needs.

· Leads the team and participates as a team player in all phases of the organization and expects the same from store employees.

· Maintains the highest levels of customer service and satisfaction.

· Successfully communicates the importance of customer service to all employees and ensures timely resolution of customer complaints.

· Champions safe work practices and Commercial Tire’s safety guidelines and standards.

· Performs all work expected of the location or ensures that all work expected of the location is completed.

· Ensures equipment and inventory are used to achieve the maximum return on investment.

· Ensures maintenance, appearance and condition of the store complies with security, safety, and environmental codes and city ordinances.

· Provides adequate staffing based on store volume. Recruits, hires, trains and supervises qualified personnel; assigns work schedules; resolves employee grievances; disciplines; conducts annual performance reviews and career development.

· Coordinates and conducts product training; ensures the success of on-the-job training programs; and attends and participates in management
training workshops.

· Ensures safety, store hours, store cleanliness and personnel issues all fall within the guidelines of company policy as outlined in the
Employee Handbook.

· Identifies and maximizes new sales opportunities within the existing customer/equipment asset base

· Operates and maintains company vehicles to CT standards, including regular maintenance, cleanliness, fueling & tracking fuel receipts,
insurance coverage, general upkeep, inspections, registration, etc.

· Assists with store audits to ensure compliance.

· Knowledgeable in all facets of a store environment.

· Other duties as assigned.

ACCOUNTABILTIES AND PERFORMANCE MEASURES

· Achieves annual sales, gross and net profit objectives budgeted for the store.

· Achieves annual audit scores objectives for operations and safety audits.

· Develops and supervises a strong team within the store.

· Conducts annual performance reviews and supports career development training and planning for employees.

· Recruits, hires, trains, and supervises qualified personnel.

COMPETENCIES AND SKILLS

· Managing people and teams

· Customer Service

· Sound Judgment

· Interpersonally Savvy

· Ethics and Values

· Attention to Detail

· Business Skills

· Punctuality

QUALIFICATIONS
– Unless indicated otherwise, these are preferred

· Associates or bachelor’s degree in Business.

· 3+ years of relate business experience.

· 2 years’ experience as an Assistant Manager at CT OR 4 years management experience in a “like” industry.

· Regular attendance and punctuality is required and is an essential job function.

POSITIONOVERVIEW

POSITION
OVERVIEW

Employee-Owned Jobs in Yakima

Store Manager 2