City:
Davis
Location:
1195 - Recology Davis
Subsidiary Name:
Recology Davis
ROLE
Oversees all dispatch and routing activities, optimizing daily routing plans, driver routes/schedules, and ensures effective communication with respective stakeholders, achieving operational excellence and customer satisfaction.
Essential Responsibilities
- Manages a team of dispatchers that prepare and optimize route schedules for all route types (transfer routes, residential, commercial, carts, bulky item pick-ups, street sweeping).
- Provide coaching and guidance to drivers that promote efficiency and accountability for route completion.
- Ensures the accountability of route completion through daily execution of route schedules and route modifications.
- Arranges alternate same-day service coverage in case of employee absence or equipment failure.
- Manages the assignment of drivers and collectors to routes and special pickups for complete and timely services for future dates; electronically sends callouts to driver handheld/mobile devices.
- Ensures all customer inquiries and complaints are handled effectively; engages customer service and collections departments to thoroughly address any themes as needed.
- Directs the end-of-day Driver Check-in/Out procedures: dispatch weigh tag review, weigh tag edits, one-off charge confirmation, tablet in/out, and route submission.
- Oversees and manages route data to ensure tools and systems are current. Reviews driver notes and makes updates to route sequencing as applicable. Update customer latitude/longitude information for accurate routing.
- Monitors driver (resource optimization) and inventory (carts, vehicles, containers) capacity to ensure proper utilization and supply levels.
- Manages work to ensure safe, efficient, effective, and compliant operations.
- Analyzes KPIs and metrics to understand trends and look for root causes.
- Uses direct reporting team to react to opportunities with a sense of urgency.
- Generates and analyzes operational reports and makes recommendations as appropriate.Follow up and resolve any process-related issues when required.
- Provides employees with the tools, instruction, and feedback to complete daily duties to meet or exceed set operational KPIs.
- Collaborates with employees and oversees the execution of procedures to maximize productivity and efficiency.
- Meets with employees daily to ensure consistent communication and regularly reviews best practices.
- Ensures policies, guidelines, procedures, and collective bargaining agreements (as applicable) are followed.
- May participate in community and business meetings and events on behalf of the company.
- Interacts with the union as appropriate, such as grievances and arbitrations.
- Other duties as assigned.
Qualifications
Any combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying.A typical way to qualify is:
- One year of progressive leadership and project management experience in route technology, auditing, and editing is preferred.
- Thorough understanding of routing, dispatch, auditing, and customer service.
- Experience working with data from public and private sources.
- Strong analytical and communication skills, both verbal and written.
- Intermediate to advanced experience with Excel and other Microsoft Office Suite applications.
- Experience supervising non-exempt working operations, ideally commercial drivers and dispatchers.
- Principles of employee training, supervision, and evaluation.
- Supervisory techniques, resource allocation, planning, and budgeting.
- Commercial Driver’s License preferred.
- High school diploma or GED required.
- Bachelor's degree preferred.
RECOLOGY OFFERS:
- An ecologically innovative company that finds and mentors people committed to protecting the environment and sustaining our communities.
- The largest employee-owned resource recovery company in the industry with terrific benefits to help you prosper.
- A creative and caring culture that values community, diversity, altruism, accountability, collaboration, and learning by doing.
- An inspired company mission driven to use and return resources to their best and highest use through the practice of the 4R’s: Reduce, Re-use, Recycle, and Recologize.
- Distinct professional challenges to connect with, care for, and grow community that sees a world without waste.
RECOLOGY BENEFITS MAY INCLUDE:
- Paid time off and paid holidays.
- Health and wellness benefits including medical, dental, and vision.
- Retirement plans (Employee Stock Ownership Plan, 401(k) with match).
- Annual wellness incentives.
- Employee Assistance Program (EAP).
- Educational assistance.
- Commuting benefits.
- Employee referral program.
SUPPLEMENTAL INFORMATION
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job; and pursuant to applicable law, we will consider for employment qualified applicants with criminal records. It is important that you provide accurate information on the job application, inaccurate information may cause delays in the processing of your application and/or may disqualify you as a candidate.
Recology is an equal opportunity employer committed to supporting an inclusive and diverse work environment where employees are valued, heard, and provided development opportunities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, protected veteran status, or any other basis that is prohibited by law.
This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, effort, work conditions, and benefits associated with the job.
