Customer Planning Manager (Remote)

Litehouse • Sandpoint, ID, US • 1w ago

Litehouse is seeking a strategic Customer Planning Manager to join our team! This role is 100% remote. Qualified candidates must reside in US.

The Customer Planning Manager is responsible for developing and implementing sales enablement strategies to support the sales team in achieving their targets. This role ensures that sellers are equipped with the right content, training, coaching, processes, and tools to effectively engage prospects and buyers throughout the sales cycle. The Customer Planning Manager tracks key performance indicators (KPIs) to assess the success of enablement initiatives and provides the sales team with the resources, information, and support needed to sell efficiently. Additionally, this role leverages data and feedback from the field to identify improvement opportunities and adjust strategies accordingly. Close collaboration with other departments ensures messaging consistency and a seamless customer experience.

What you will do

Develop customer-specific sales forecasts and targets, create strategic plans, and execute the Customer Business Planning Process.
Monitor and optimize customer performance through QSE execution, promotional activities, broker and cross-promo management.
Conduct KPI performance reviews, optimize the product portfolio, and analyze promotional activities to drive continuous improvement and maximize sales.
Analyze and optimize delivery expenses, balance service levels with cost efficiency, and implement the Cost to Serve model for sustainable and profitable customer relationships.
Manage and analyze sales data, utilize analytics tools for forecasting, prepare performance reports, and adjust strategies based on data-driven insights.
Facilitate communication between sales and other departments, collaborate with marketing, finance, and supply chain teams, and support the sales planning process.
Other tasks and projects as assigned.

Qualifications

Bachelor's Degree in Business Administration or related field preferred. An equivalent combination of education and experience may be substituted.
4-6 years experience in a sales support, sales representative, or administrative role within a sales environment. Previous experience in business development/willingness to engage in business development preferred.
3+ years of experience in project management, preferably in Consumer-Packaged Goods.
Previous experience as a training sales professional preferred.

Knowledge/Skills/Abilities

Ability to make strong presentations and contribute effectively to a team environment.
Must have strong verbal and written communications skills with ability to express ideas effectively and efficiently in the common language.
Highly organized, detail-oriented and able to manage/execute multiple active projects.
Ability to establish effective working relationships with all contacts inside and outside of the company with strong interpersonal and organizational skills.
Strong organizational and project management abilities. Excellent communication and collaboration skills.
Proficient with Microsoft Office Suite

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.

We do not offer sponsorship

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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