Payor-Partner Program Supervisor

KPH Healthcare Services • Full-time • Syracuse, NY, US • 1w ago

Overview

Responsible for overseeing provision of enhanced specialty pharmacy services for a specific payor service. Managing the team in an inbound/outbound call center environment. Partnering with the payor on provided a specialized service to the patient/member. From data entry of prescriptions, delivery scheduling and management of the Payor Partner Program Specialist team.

Responsibilities

Supervise staff of Payor Specialist in inbound/outbound call center
Provide timely reporting, feedback, and information to support the training and development of Payor Specialist team
Work with Payor Partners on advancements to the specialist team, to provide the best service to the patients/members
Direct and seek enhancements to team’s workflow daily
Ensure that team maintains and keeps reasonable production as determined by management
Develop and manage department schedule, time off requests, etc.
Provide escalated resolution to customer service issues to ensure member satisfaction
Serve as primary resource for Regional Managers of Provider Relations on comprehensive patient support and other enhanced services
Participate in after hours on-call rotation with the management team
Travel with the sales team to build relationships with healthcare providers, as needed
Responsible for accurate data entry of incoming prescriptions
Responsible for accurate selection of billing and shipping methods for incoming patient orders
Provide customer service coverage for incoming calls and directing incoming calls to appropriate staff as needed
Work with internal stakeholders to provide resolution to payment related issues on accounts/orders
Manage orientation process and training new employees
Responsible for completing all mandatory and regulatory training programs
Perform other duties as assigned

Qualifications

Education Requirements:

Preferred: Bachelor’s degree in Business Administration or Healthcare

Experience:

Past experience in a customer service-related field
Past experience in a call center environment
12-24 months experience as a pharmacy technician

Job Skill Requirements:

Broad knowledge of medications, physician orders, and pharmacy systems
Strong communication skills
Outstanding customer service skills
Excellent organization skills
Ability to multitask and prioritize
Excellent computer and keyboarding skills

Compensation:

$60,405.80 per year.

The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience and education.

KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage requirements.

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