IT Help Desk Support Technician

Lochmueller Group • St. Louis MO • 2d ago

Lochmueller Group is seeking an IT Help Desk Support Technician to join our IT Department in our St. Louis office. The ideal candidate will have excellent customer service-related experience and be willing and eager to learn. This is a great opportunity to join a growing firm with excellent career opportunities.

For over 40 years, Lochmueller Group has helped communities reinvent their future through thoughtful, actionable planning and design. Our dedication to building a team that demonstrates our corporate values (CARDIA) is what sets us apart:

CARDIA: Means “from the heart” – Creativity; Accountability; Respect; Dedication; Integrity; Achievement – that’s what sets us apart!

Lochmueller Group provides an excellent workplace culture established by our people who share these values. We are a 100% employee-owned company, and our people are invested in the success and continued development of each other and the firm. This is a great place to build a career and grow with a company that is dedicated to quality and service.

Learn more about Lochmueller Group: https://www.lochgroup.com/media/our-culture

Responsibilities of this role:

Monitor, work and escalate IT support-related tickets, mainly in the following areas:
Remote connectivity issues (VPN, RDP, SSO/MFA)
PC/printer hardware & software problems
Typical office productivity applications including Outlook, Excel, Word, Teams, Adobe PDF, etc.
Logins and password resets for Active Directory, SSO/MFA, and various applications & websites
System/application/file share access requests and permission issues
Mobile device issues or training/assisting with basic use
Image/rebuild new workstations & laptops and deploy to end users
Create, review, and revise documentation as processes and procedures evolve over time

Qualifications for this role:

General knowledge of PC maintenance
Research/troubleshooting skills
Strong customer services skills: Friendly, patient, courteous, respectful, & humble
Strong written & verbal communication skills
Ability to identify the appropriate communication method (phone vs email vs text) for the situation
Open & inviting to walk-ups
Ability to explain technical concepts at a level appropriate to your audience
Ability to take good notes and follow detailed instructions
Organized, self-motivated, & fast learner
Ability to prioritize and track multiple projects/tasks efficiently and manage time effectively
Understanding of limitations and when to ask for help
Familiar with PC/monitor/docking station connectivity & cable types
Familiar with Microsoft Office applications, both on-prem & in the cloud (Office365)
Must possess & maintain a valid/active Driver's License as this position will require travel between offices
Ability to lift and move servers/workstations/boxes weighing up to 25 lbs

What we offer:

Employee Stock Ownership Plan (ESOP) – Become an employee-owner!
Rich coverage for major medical insurance
401(k) plan with company match
Basic life insurance (with option for additional voluntary life insurance)
Short-Term and Long-Term disability insurance
Generous vacation and sick leave
Student loan repayment benefit

In addition: Must possess & maintain a valid/active Driver's License as this position will require travel between offices. Must also have the ability to lift and move servers/workstations/boxes weighing up to 25 lbs.

Lochmueller Group is an Equal Opportunity/Affirmative Action employer. Lochgroup fully supports and maintains compliance with all state, federal, and local regulations. All qualified application's will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, protected veteran status, genetic information, or any other category protected by federal, state, and local laws.

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