Customer Service Representative

ServiceMaster • Full-time • Wilmington, MA, US • 3m ago

Benefits

401(k)
Dental insurance
Health insurance
Vision insurance

Seeking a full-time CSR for a fast paced office 8 am-5pm.

As the hub of all claims, CSR is responsible for speaking with the customer, ongoing customer follow up, handling service complaints, logistics of dispatching field personnel to jobs while ensures that the required Cycle Time and insurance Service Level Agreement tasks deadlines are met. The coordinator will be responsible to follow up daily with the OPS team to ensure and that all required documentation, estimates and procedures are followed according to required program guidelines.

A successful CSR will possess tenacity and thrives in a fast-paced environment. This position, in combination with the nature of this business, require the ability to juggle multiple critical requests and react with appropriate urgency to situations that require quick turnaround and take effective action without knowing the entire picture.

Job Responsibilities

Understanding of the claims flow process - Water Mitigation, Mold, Fire, Content and other Environmental work
Manages data entry for each claim from First Notice of Loss through to completion of job in the CRM system
Daily review of compliance tasks and all job tasks are completed on time
Monitor and update jobs in required operating system making sure the job flows efficiently through the claims process requirements and cycle times
Ensure that uploading photos, and other documents are appropriately described, titled and uploaded in real time, as well as follows up to get missing required data from homeowner and insurance/mortgage information not obtained on initial call
Creates and or assists with job estimate, reviews final estimate to ensure estimate is complete per company standards
Manages Customer Service issues and complaints, documenting actions and resolution
Understanding of all company cycle times and SLAs required for each job and phase
Client Care Calls - ensure constant, often daily, communication with the customer, may communicate with adjuster
Ensure daily notes are entered in all jobs, contacting relevant participants and escalating to the department manager as required
May be responsible for creating job estimate and or assisting the Estimator/Project Manager with final estimate

Job Requirements

High school diploma/GED required
IICRC Certifications preferred but not required: WTR, ASD, OCT, STC
Exceptional Customer Service working in a team environment utilizing meticulous attention to detail and the ability to prioritize tasks
Experience with Microsoft Office application (Word, Outlook, PowerPoint, and Excel) required
Personal time management and organizational skills
Strong verbal and written communication skills
Dependable and adaptable to operate within a fast-paced work environment
Ability to manage highly confidential information
Strong problem-solving skills
Proficient at using Microsoft Office, Outlook, CRM software
Experience with customer interaction and conflict resolution

Related Jobs

Customer Support Specialist

ServiceMaster • Full-time • Cambridge, MA, US • $26 - $28 / hour • 1m ago

Customer Service

Benefits 401(k) Bonus based on performance Competitive salary Dental insurance Flexible schedule Health insurance Home office stipend Opportunity for advancement Paid time off Parental leave Savings bank...

1m ago

Apply

Call Center Representative

ServiceMaster • Full-time • Boston, MA, US • $15 - $17 / hour • 1m ago

Customer Service

Benefits 401(k) Bonus based on performance Dental insurance Health insurance Paid time off Parental leave Signing bonus Training & development Tuition assistance Vision insurance Wellness resources...

1m ago

Apply

Senior Manager, Environmental Construction Services

Brown and Caldwell • Full-time • Andover, Massachusetts, United States • 6h ago

Construction

Brown and Caldwell (BC) seeks an Integrated Project Delivery (IPD) Senior Manager focused on the Private Sector and Municipal markets with an established track record of successfully developing and delivering IPD projec...

6h ago

Apply

Logistics Manager, Senior

Torch Technologies • Full-time • Hanscom AFB, MA, US • 3d ago

Engineering

Torch Technologies is recruiting for a Senior Logistics Manager , in support of the Air Force Life Cycle Management Center/PEO Digital Directorate (AFLCMC/HB). The Air Force Program Execution Office for PEO Digital (AFP...

3d ago

Apply

Animal Care Technician

Best Friends Pet Care • Boxford, MA, USA • 5d ago

Job Details Level : Experienced Job Location : Boxford - Boxford, MA Position Type : Part Time...

5d ago

Apply

Administrative Assistant

Boston O&P • Full-time • Waltham, MA • 6d ago

Administrative Executive Assistant

OrthoPediatrics Specialty Brace: As a leader in specialized pediatric orthotics, we take great pride in having the industry's top clinicians, technicians, and administrative staff, led by an executive tea...

6d ago

Apply

Travel Physical Therapist

Symbria • Full-time • Boston, MA, US • 1w ago

Health Care

Overview Are you a Physical Therapist (PT) with a desire to impact the lives of the older adult population? Join Symbria’s Internal Travel Team! Are you a therapist looking for travel assignments, but want...

1w ago

Apply

Travel Speech Language Pathologist

Symbria • Full-time • Boston, MA, US • 1w ago

Health Care

Overview Are you a Speech Language Pathologist (SLP) with a desire to impact the lives of the older adult population? Join Symbria’s Internal Travel Team! Are you a therapist looking for travel assignments,...

1w ago

Apply

Travel Physical Therapy Asst.

Symbria • Full-time • Boston, MA, US • 1w ago

Health Care

Overview Are you a Physical Therapist Assistant (PTA) with a desire to impact the lives of the older adult population? Join Symbria’s Internal Travel Team! Are you a therapist looking for travel assignments...

1w ago

Apply

Animal Care Technician

Best Friends Pet Care • Tyngsboro, MA, USA • 1w ago

Job Details Level : Entry Job Location : Tyngsboro - Tyngsboro, MA Position Type : Part Time...

1w ago

Apply