Description
Are you a motivated individual who is driven by a rewarding career?
Join our team in a role that will let your dedication propel you toward both personal and professional success.
What is Houchens Insurance Group?
We are a 100% employee-owned company with a great culture and excellent benefits. We're big on growing and celebrating the talent that we hire. Houchens Insurance Group is dedicated to embodying the three fundamental pillars of service:
1. Clients
2. Co-owners
3. Communities
By placing equal emphasis on meeting the needs of our clients, fostering a supportive environment for our co-owners, and actively contributing to the betterment of our communities, we strive to create a positive and impactful experience for all.
What you will receive…
- Unlimited growth based on your performance.
- Ownership in the company in the form of stock via the Houchens Industries ESOP, the largest 100% owned company in the world.
- A long-term career with substantial development and advancement opportunities.
- Opportunity to lead and operate within a production team model to ensure efficient operations and optimal output.
- Comprehensive medical, dental, and vision plans and many more supplemental benefits.
- Work-life balance
- Plus, much more!
To learn more about Houchens Insurance Group, visit us on LinkedIn.
Summary
The Account Executive’s responsibilities include maintaining a thorough knowledge of our business and offerings, developing and implementing strategic plans to grow accounts, managing and strengthening client relationships, identifying new business opportunities, and coordinating with internal teams to deliver on client expectations.
Essential Duties and Responsibilities:
80% Client/Policy Services
Provides daily service to and builds relationships with clients by managing phone calls and emails in a timely manner and attending meetings.
Responsibilities include:
- Following up on leads and winning new clients.
- Developing and implementing strategic plans to manage and grow accounts.
- Retaining clients and building strong, trusting relationships.
- Understanding client needs and identifying new business opportunities.
- Providing superior customer service and ensuring client satisfaction.
- Communicating and coordinating with internal teams to deliver solutions.
- Identifying opportunities for improvement and proposing new tools and processes.
- Supporting sales teams to improve their performance and reach targets.
- Developing and maintaining excellent knowledge and understanding of our business, offerings, competitors, and industry.
- Maintaining direct communication and relationships with insureds.
- Obtaining updated underwriting information from clients when necessary.
- Reviewing policies and entering information in a database system.
- Completing special projects as requested by the Manager.
- Performing open enrollment meetings and assisting clients in enrollment paperwork for employees.
- Maintaining agency management database with current information and ordering corrections as necessary.
- Maintaining conducive relationships with insurance carriers.
- Maintaining Producer and Service Manager confidence in job knowledge, judgment calls, and awareness of current industry trends and developments.
- Maintaining compliance with all Employee Benefit service standards and procedures.
- Handling the most complex policy issues and finding resolution without Producer/Service Manager involvement.
- Mentoring others within the department with regard to client/policy service standards and procedures.
- Coordinate with the Technology and Benefits Department to support client enrollment needs when applicable.
- Prepare ERISA Wrap Documents.
- Working with marketing and clients to gather marketing data.
- Seeking opportunities for potential upselling of accounts.
- Coordinating with Renewal Marketer when applicable.
- Negotiate, manage, & deliver renewals.
10% Teamwork
Works together with team and with other departments, such as Marketing, Accounting, Compliance, etc.; this includes conferencing with Producer to discuss execution of strategies. Acts as mentor to department team members. Volunteers to back up and/or assist others as needed. Manages PTO to work with departmental needs. Completes special projects that require extensive insurance knowledge and experience.
10% Determination
Displays commitment and initiative to meet department and agency education goals as set forth in the organization's education program.
Supervisory Responsibilities
Directly supervises 1-2 Account Manager's Assistants. Responsibilities include assigning and directing work.
Requirements
Education and/or Experience
At least seven years related experience and/or training, preferably handling multi-line, group health accounts; or equivalent combination of education and experience.
Certificates, Licenses, Registrations
Must hold applicable state insurance license or have the ability to obtain such within 90 days of employment. Must be able to obtain insurance designations as set forth by the organization’s education plan.
