Bilingual Inbound Call Center

Mortenson Dental Partners • fulltime • Louisville, KY, US • 1d ago

Description

Bilingual Inbound Call Center

(FULLY REMOTE)

Job ID:
Location:Must live in one of the following states (Utah, Nebraska, Iowa, Georgia, South Carolina, Texas, Indiana, Ohio or Kentucky)
Job Type:Full-time

The primary role of the Call Center (Patient Services Team) is to take inbound calls and assist
new and existing patients in scheduling appointments at our dental offices.
Previous customer service experience and the ability to multi-task while communicating on the
phone and in writing with patients are a must. We are searching for applicants who have a “smile
in their voice”, a warm, professional & friendly disposition, attention to detail, and excellent
communication skills. Dental knowledge is a plus.

The start date for this training class will be January 6, 2025 . New hires must be available to
meet virtually to provide I-9 documents before the start date provided on the offer. In-state, hires
will have one in-person day to pick up equipment. Out-of-state hire equipment will be shipped
after I-9 documents are confirmed.

Benefits of being a part of the Mortenson Team

Benefits available after 60 days of employment
Medical, dental, and vision insurance with company contribution
Life Insurance
Flexible spending (health and dependent care) account
Paid Time Off & 6 paid holidays off
Employee Stock Ownership Plan
401K
Daily Pay
Professional development assistance
Employee assistance program

Responsibilities

Personally strives to delight patients and families by creating a kind, gracious, and caring
environment.
Ensures telephone is answered in a timely and professional capacity.
Maintains quality while consistently maintaining minimum expectation levels.
Accurately schedules and cancels patient appointments and inputs correct patient data into appropriate systems to ensure manageable and profitable schedules for dentists and hygienists.
Follows scheduling guidelines to ensure manageable and profitable schedules for dentists and hygienists.
Promotes a “team first” attitude by demonstrating positive and caring relationships and communication with coworkers.
Effectively converses in Spanish while entering information into systems in English.

Qualifications

High School diploma or equivalent
1 year using both English and Spanish languages in a professional and/or contact center capacity
Basic computer skills

Desirables

1 year dental experience
Genesys, Google Workspace, Advanced computer skills, telephone

Any offer of employment is contingent upon the Company’s determination that the candidate has successfully passed a background check, including a drug screen.

We are an equal-opportunity employer and consider all qualified candidates equally.

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