Customer Service Supervisor

Wawa • Full-time • Store 5302 - West Palm Beach, FL 33417 • 1m ago

Job Description

The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist store management in customer service, product availability, safety, shift management, and vendor care. The Customer Service Supervisor will work in support of the store management team to ensure customer satisfaction (including store conditions), maximize sales, and achieve established goals. Where applicable, this position will assist the management team with managing the fuel offer.

Principal Duties:

Ensure exceptional customer service is being delivered. Respond to and resolve customer inquiries and solicit customer feedback and input. Respond to and resolve customer inquiries in a courteous and timely manner.
Participate with the store management team to improve store performance in areas of sales, controllable expenses, merchandising, marketing, associate retention and associate training and make appropriate recommendations to store management regarding the same.
Provide direction, motivation, and coaching for associates during the shift.
Ensure the 24/7 execution of all customer service programs and processes.
Ensure execution of established safety, security, quality, and store operations policies, procedures and practices. Responsible for all cash processes which also include deposit preparation, lottery, gift cards, and checks where applicable.
Complete cash and lottery processes.
Responsible for maintaining accurate article level inventory to maximize sales; perform cycle counts and orders.
Check in vendors.
Recognize associates and celebrate accomplishments.

Essential Functions:

Ability to work well individually as well as in a team environment
Excellent oral and written communication skills
Excellent customer service skills
Ability to work with little or no supervision
Excellent relationship building and leadership skills
Detail oriented and excellent organizational skills
Ability to defuse issues using de-escalation and problem solving techniques
Proven self-starter with demonstrated ability to make decisions
Ability to learn and utilize the store’s technology
Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly
Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing
Must be able to lift and carry up to 35 lbs
Must have reliable transportation
Must be at least 18 years old to be considered for this role
Ability to direct others and prioritize tasks

Basic Qualifications:

High School Diploma or GED equivalent
Ability to work 35 – 40 hours per week
Experience effectively implementing change and demonstrated results in execution
Flexible availability which may include all shifts, weekends, and holidays, based on business needs
Leadership experience required, leadership experience in a fast-paced retail, food service environment preferred
Experience training, sales building, management of expenses, and food service menu planning
Experienced in all areas of store operations, including foodservice
Experience leading, developing and selecting teams preferred
Proven and consistently demonstrated skills in the following:
- Exceptional Customer Service
- Relationship Building
- Effective Communication

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at [email protected] or 1-800-444-9292.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

Related Jobs

Team Supervisor (Overnights)

Wawa • Full-time • Store 5362 - Boynton Beach, FL 33426 • 1w ago

Management Supervisor

Job Description Job Title: Team Supervisor Location: Field Department: Store Operations *Associates in this position will receive a $1.50 shift differential for hours worked between 12am-6am. Job Summar...

1w ago

Apply

Team Supervisor (Overnights)

Wawa • Full-time • Store 5350 - Lake Worth, FL 33463 • 1w ago

Management Supervisor

1w ago

Apply

Customer Service Associate

Wawa • Part-time • Store 5350 - Lake Worth, FL 33463 • 1d ago

Retail

Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary : The Customer Service Associate works in support of the store management team to facili...

1d ago

Apply

Phlebotomy Technician Instructor

International Education Corporation • West Palm Beach, FL, US • 2d ago

Job Details Job Location : Florida West Palm Beach US Academy - West Palm Beach, FL Salary Range : Undisclose...

2d ago

Apply

Clinical Medical Assistant Instructor

International Education Corporation • West Palm Beach, FL, US • 2d ago

Health Care Medical Assistant

Job Details Job Location : Florida West Palm Beach US Academy - West Palm Beach, FL Salary Range : Undisclose...

2d ago

Apply

Project Engineer/Manager - Solid Waste

SCS Engineers • Full-time • West Palm Beach, FL, US • 1w ago

Engineering

What we are looking for SCS Engineers is looking for a Design Engineer and/or Project Manager to perform solid waste projects. You can be hybrid in our West Palm Beach or Coconut Creek office. We are looking for a t...

1w ago

Apply

Summer Engineering Intern - Summer 2025 - West Palm Beach, FL

Brown and Caldwell • Full-time • West Palm Beach, Florida, United States • 1w ago

Engineering

Embrace Your Possibilities : At Brown and Caldwell, an environmental engineering firm, we’re unlocking the potential of water and healthy environments to create thriving communities. Delivering on this shared purpose s...

1w ago

Apply

Construction Manager - CQA

SCS Engineers • Full-time • West Palm Beach, FL, US • 1w ago

Construction

What we are looking for SCS Engineers is looking for a Project Manager to oversee our CQA (Construction Quality Assurance) projects for our solid waste engineering group in Fort Lauderdale office location. As a CQA P...

1w ago

Apply

Entry-Level Engineer - Environmental, Civil, or Geotechnical

SCS Engineers • Full-time • West Palm Beach, FL, US • 2w ago

Engineering

What we are looking for SCS Engineers is looking for an Entry-Level Engineer for our Coconut Creek or West Palm Beach offices that wants to be trained and mentored in the field and office. You will provide engineering...

2w ago

Apply

Customer Service Associate

Wawa • Part-time • Store 5239 - Lantana, FL 33426 • 1m ago

Retail

1m ago

Apply