Description

Join our dynamic team as a Customer Service Coordinator! You'll be the backbone of our branch operations, the go-to person who keeps everything running smoothly while delivering exceptional customer experiences. If you're organized, detail oriented, and love solving problems, this is your opportunity to make a real impact.

Supervisory Responsibilities:

None.

Duties/Responsibilities:

Customer-Focused Excellence
Be the trusted point of contact for customer requests from product selection and quotes to order management and support
Build lasting relationships with customers by providing top tier service every interaction
Resolve customer concerns with efficiency and care, turning challenges into opportunities
Support our outside sales team and work with warehouse/technical teams to ensure seamless order fulfillment
Operations & Coordination
Master our P21 ERP system to manage customer data, inventory levels, and order status with precision
Coordinate workflow across multiple inside sales departments to keep operations flowing
Making custom hoses for customers on-the-spot
Handle shipping, receiving, and retail counter operations with professionalism
Manage equipment maintenance schedules and keep the branch running efficiently

Tools of the Trade

Use Microsoft Office Suite to prepare reports and logs
Navigate our corporate ERP system confidently
Follow company procedures and ISO standards

Requirements

Skills/Abilities:

Thorough understanding of or the ability to quickly learn production operations and machinery.
Excellent verbal and written communication skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to prioritize tasks and to delegate them when appropriate.
Proficient with Microsoft Office Suite or related software to complete reports and logs.
Proven ability to work effectively in a team environment with associates.

Education and Experience:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Physical Requirements:

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear.
The employee is frequently required to stand; walk and sit.
The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.
The employee must frequently lift and/or move up to 75 pounds.
Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.

Our Benefits!

#1 CULTURE!!!
Fun, Family-Oriented Work Environment!
Medical, Dental, and Vision benefits that begin on your 1st day of work!
Employee Stock Ownership Plan (ESOP)
Company Paid Life, Dependent Life, Short- & Long-Term Disability Insurance
10 Paid Holidays per year
Vacation & Personal Time
Employer HSA Contribution
Company Paid Bereavement Time
Company Paid Maternity and Paternity Leave

Are you an underappreciated, hard worker? Come see why AHP was voted a Nationally Certified "Great Place to Work"!

AHP is an Equal Opportunity Employer

Never Miss a New Opportunity

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