Call Center Representative

ServiceMaster • Full-time • Portland, ME, US • $17 - $20 / hour • 11m ago

Benefits

401(k)
Bonus based on performance
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Signing bonus
Training & development
Vision insurance
Wellness resources

Values of empathy, patience, and professionalism. Our ideal call center representative will be a proactive team player who understands the importance of collaboration and communication within the team to enhance the overall customer experience.

In this role, representatives will be expected to maintain a positive attitude, even in the face of difficult conversations. They should be able to de-escalate tense situations with grace and tact, ensuring that clients feel heard and valued. This ability to manage emotions-both their own and those of the callers-is crucial in fostering a supportive environment that encourages open dialogue.

Furthermore, representatives will be responsible for documenting interactions accurately in our customer relationship management (CRM) system. This documentation is vital for tracking client issues and ensuring continuity of service. A meticulous approach to record-keeping will not only help in resolving current inquiries but also assist in identifying trends that may inform future improvements in our service delivery.

Training and development are also key components of this position. We are committed to providing our representatives with the resources and support they need to grow in their roles. This includes ongoing training sessions, access to updated product information, and opportunities for professional development. We believe that investing in our team members not only enhances their skills but also contributes to higher job satisfaction and retention rates.

In summary, we are seeking a call center representative who is not only adept at handling calls but also possesses a genuine passion for helping others. The right candidate will thrive in a fast-paced environment, embrace challenges as opportunities for growth, and contribute positively to our company culture. If you are someone who takes pride in delivering exceptional service and is eager to make a difference in the lives of our clients, we encourage you to apply and join our dedicated team. Together, we can create memorable experiences that leave a lasting impact on our customers.

This is a remote position.

Compensation: $17.00 - $20.00 per hour

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