Call Center Representative

ServiceMaster • Full-time • Chevy Chase, MD, US • $16 - $20 / hour • 11m ago

Benefits

401(k)
Bonus based on performance
Flexible schedule
Health insurance
Paid time off
Signing bonus
Training & development

We are seeking a courteous and professional call center representative who is dedicated to delivering exceptional service to our clients. This role is crucial in ensuring that every interaction leaves a positive impression, as the representative will be responsible for responding to inquiries, managing complaints, and resolving issues effectively.

The position involves handling a high volume of both inbound and outbound calls, which requires a proactive approach to communication and a commitment to providing a seamless experience for every caller. The representative will be expected to actively listen to clients, fully understand their concerns, and provide accurate and timely responses to their questions. This not only helps in resolving issues but also fosters a sense of trust and satisfaction among our clientele.

To excel in this role, candidates should possess a strong customer focus, demonstrating an unwavering commitment to meeting the needs of our clients. Attention to detail is essential, as it ensures that all information is accurately captured and addressed. Efficiency is also key, as representatives will need to manage their time effectively while handling multiple calls and inquiries.

In addition to these skills, we value qualities such as politeness and reliability, which are fundamental in creating a welcoming atmosphere for our callers. A solid knowledge base about our products and services is necessary to provide informed responses, while adaptability is crucial in navigating the diverse range of inquiries and challenges that may arise during calls.

Overall, we are looking for individuals who are not only skilled in communication but also embody the values of professionalism and empathy, ensuring that every caller feels heard, valued, and supported throughout their experience with us.

This is a remote position.

Compensation: $16.00 - $20.00 per hour

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