Customer Service Representative

ServiceMaster • Full-time • Charleston, SC, US • $14 - $17 / hour • 10m ago

Benefits

401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Opportunity for advancement
Paid time off
Parental leave
Savings bank
Signing bonus
Vision insurance

We are seeking a dedicated and friendly Customer Service Agent to join our team. In this role, you will be the face of our company, assisting customers with their inquiries, resolving any issues, and ensuring a positive customer experience.

The ideal candidate will have excellent communication skills, problem-solving abilities, and a passion for delivering exceptional customer service.

Duties and responsibilities

Provide prompt and efficient responses to customer questions via phone, email, social media, and chat
Address and resolve customer complaints or concerns in a professional and timely manner
Maintain a high level of company product knowledge to effectively answer customer queries
Identify opportunities to upsell or cross-sell products and services to customers
Collaborate with other team members and departments to ensure customer satisfaction
Keep accurate records of customer interactions and transactions in the CRM system
Follow company policies and procedures when handling customer requests and issues
Continuously strive to improve customer service skills and knowledge through training programs

This is a remote position.

Compensation: $14.00 - $17.00 per hour

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