Strategic Account Executive

KPH Healthcare Services • Full-time • E Syracuse, NY, US • 2d ago

Overview

Scope of Responsibilities: Directly supports and evaluates success of select marquis accounts and relationships as a trusted advisor and account contact. Supports and develops PBM strategy that is designed to enhance and engage both those assigned accounts and ProAct Client Relations wholistically. Guides and supports development opportunities that exist both internal and external to ProAct, relying on industry experience to observe, report and support. We anticipate the use of many tools and systems to accomplish these tasks, working under limited supervision.

Job Summary: As a critical member of the Client Relations Team, you are expected to own all aspects of account management necessary to drive success with your assigned book, supported via account coordination. Regular client interaction, reporting and strategy discussion are required. Our primary goals are client satisfaction, retention and upsell opportunities as appropriate. Participate and/or lead PBM strategy and business development conversations that directly impact success of the assigned book and ProAct Client Relations wholistically.

Responsibilities

Responsible for retaining 90+% of assigned book of business by building best in class relationships with assigned clients and their intermediaries.
Prepare and deliver renewals to prospects and existing clients
Support and/or Develop PBM strategy discussions, documentation, and workshops
Viewed as a senior team member and willing to mentor junior team members as appropriate
Assist in the implementation stages of new clients, including employee orientation meetings
Assist in the on-going support and communication with new clients
Responsible to oversee the production of employee communication with the Marketing team
Assist in planning, implementing and participation of client educational forums and special events
Attend on-site client service meetings, employee orientation meetings and health fairs
Populate key updates within ProAct’s CRM tool
Oversee contract administration
Provide input on development of marketing and advertising initiatives
Coordinate attendance and exhibits for trade shows, conferences, health fairs and all other special events
Assist the team in presentations and general strategies to promote retention and new business growth
Responsible for completing all mandatory and regulatory training programs
Perform other duties as assigned

Qualifications

Experience:

Preferred: 10+ years’ experience in Sales & Marketing Management or Account Management in the employee benefits industry

Job Skill Requirements:

Superior communication skills, both verbal and written
Superior organizational skills
Flexibility and ability to work under and meet deadlines
Valid Driver’s License

Compensation

$85,000-95,000 per year.

The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience, and education.

KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state, and federal regulations as it pertains to minimum wage requirements.

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