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Customer Service Representative

ServiceMaster • Full-time • Plymouth, MA, US • $19 - $28 / hour • 2m ago

Benefits

401(k)
Bonus based on performance
Competitive salary
Dental insurance
Flexible schedule
Health insurance
Home office stipend
Opportunity for advancement
Paid time off
Signing bonus
Training & development
Vision insurance
Wellness resources
Handling Incoming Calls from Clients:
Greet clients warmly and professionally, ensuring a positive first impression.
Actively listen to client inquiries or concerns, demonstrating empathy and understanding.
Provide accurate information and solutions to client issues, or direct them to the appropriate department if necessary.
Maintain a record of client interactions and feedback for future reference and quality assurance.
Initiating Outgoing Calls to Clients:
Proactively reach out to clients for follow-ups on previous inquiries or issues.
Conduct surveys or gather feedback to improve services and client satisfaction.
Inform clients about new products, services, or promotions that may benefit them.
Build and maintain relationships with clients through regular communication.
Researching Information to Assist in Addressing Customer Inquiries:
Utilize internal databases, knowledge bases, and other resources to gather relevant information.
Stay updated on company policies, product details, and industry trends to provide accurate assistance.
Collaborate with other departments to obtain necessary information for complex inquiries.
Document findings and share insights with the team to enhance overall service quality.
Recording Tickets for Tasks and Escalating Issues that Necessitate Further Assistance:
Create detailed tickets for each client issue, including relevant information and steps taken to resolve it.
Prioritize and categorize tickets based on urgency and complexity.
Escalate unresolved issues to higher-level support or management, ensuring timely follow-up.
Monitor the status of escalated issues and communicate updates to clients as needed.
Inputting Data into Customer Relationship Management Systems:
Accurately enter client information, interactions, and transaction details into the CRM system.
Ensure data integrity by regularly reviewing and updating client records.
Generate reports from the CRM to analyze client interactions and identify trends.
Utilize CRM tools to track follow-ups and manage client relationships effectively.
Replying to Customer Emails:
Respond to customer emails promptly, maintaining a professional and courteous tone.
Address inquiries, provide solutions, and follow up on previous communications as necessary.
Use templates and personalized responses to ensure consistency and efficiency in communication.
Keep a record of email interactions for reference and to improve future responses.
Managing Orders, Invoices, and Payment Processing:
Process customer

This is a remote position.

Compensation: $19.00 - $28.00 per hour

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