Help Desk Analyst

Stress Engineering Services • Houston, TX, US • 3w ago

Overview

Stress Engineering Services Inc. (SES) is a premier provider of engineered solutions and professional engineering consulting services across all engineering disciplines and has been serving clients since 1972. Over the last 53 years, we have built a sound reputation of unsurpassed technical excellence and superior customer service by employing highly trained and experienced professionals with the highest standard of performance. Approximately 80% of current SES business is repeat or direct referral, a testament to our commitment to quality. We take on some of industry’s most difficult problems, utilizing approximately 290 employees, including 148 engineers across offices in Houston; Cincinnati; Waller, TX; and Calgary, Alberta, Canada. Stress Engineering Services is an independent, employee-owned engineering firm. We are an equal opportunity employer, a drug-free workplace, and offer a comprehensive benefit package along with excellent opportunities for advancement.

Stress Engineering Services Inc. provides custom engineering solutions across various industries including evaluating the safety of oil refineries to the design of consumer products. We specialize in design and analysis, thermal and fluid sciences, instrumentation, and testing.

We are currently seeking a Help Desk Analyst to join our team. The Help Desk Analyst will provide support for Stress Engineering Services, Inc. (SES) information systems, working under the supervision and guidance of the SES IT Director. SES operates primarily in a Microsoft environment but does maintain several Red Hat Linux servers.

The Help Desk Analyst's role is to enable engineers to excel in their projects by maintaining and identifying issues within the company's infrastructure and providing day-to-day support to staff. Responsibilities include troubleshooting SES systems, identifying recurring issues through a root cause analysis mindset, and providing technical assistance across the organization, contributing to the overall success of SES.

This is an in-office position located in our Houston, TX office.

Responsibilities

Duties will include but are not limited to the following:

Manage and resolve support tickets using the ticketing system.
Provide informal, one-on-one training sessions to SES staff.
Diagnose and support conferencing systems and related activities as required.
Address and resolve computer issues and basic TCP/IP network problems.
Troubleshoot software-related problems, including those with Microsoft Office, Adobe Acrobat, and various other engineering applications.
Handle daily helpdesk inquiries originating from the ticketing system.
Configure and deploy new computers for employees using Microsoft Intune.
Install necessary software on computers as needed.
Procure Computer equipment.
Create and manage computer user accounts within the Microsoft 365 environment.
Document system configurations and standard operating procedures.
Assist in maintaining data integrity and security protocols.

Perform additional duties as assigned.

Qualifications

Required Qualifications:

Possess at least one relevant IT certification—such as CompTIA A+, Network+, Linux+, Microsoft Certified: AZ-104, MCTS, MCITP, MCP, MCSA, or MCSE—or a degree in Information Technology or a related field.
Excellent verbal and written communication skills, capable of engaging empathetically and effectively across phone, email, and in-person interactions.
Strong ability to multitask successfully.
Possess the technical skills to develop technology used to improve business systems.
Applicants must have U.S. Person status to perform the duties of this position.

Preferred Qualifications:

A minimum of two years' experience supporting Microsoft Windows computers, Microsoft Azure, Intune, and TCP/IP networks.
Hands on Experience with Azure and Office 365 products.
Basic proficiency with Linux or UNIX based operating systems.
Experience with Network Licensing such as FlexLM, OpenLM, RLM, etc.
Experience supporting engineering applications such as ABAQUS, ANSYS, AutoCAD, Inventor, and SolidWorks
Experience with HP workstations, laptops, servers, and printers.

Stress Engineering Services is an independent, employee-owned engineering firm. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Related Jobs

van operator

Acadian Companies • Full-time • Houston, TX, US • 23h ago

Van Operator Position Summary Provide transportation services for patients traveling to doctor's appointments, physical therapy, or other medical treatments. Duties And Requirements Fulltime-roughly 40 hours/week...

23h ago

Apply

Mechanical EIT II

Smith Seckman Reid, Inc. • Full-time • Houston, TX, US • 1d ago

Manufacturing

A leading comprehensive engineering design and consulting firm, SSR provides innovative solutions for clients with facility and infrastructure challenges. To achieve client needs, SSR has multiple locations across the US...

1d ago

Apply

Property Accountant

Creative Financial Staffing • Full-time • Houston, TX, USA • $10 - $100 / hour • 1d ago

Finance & Accounting

$75,000 - $85,000 Job Title: Property Accountant About the Role: We have partnered with a a forward-thinking investment and development management company dedicated to creating value through innovative real estate...

1d ago

Apply

Animal Care Technician

Best Friends Pet Care • Houston, TX, US • $15 / hour • 1d ago

Job Details Level : Entry Job Location : Houston TX - ABC Pet Resort & Spa - Houston, TX Position Type : ...

1d ago

Apply

Data Analyst

Access Sciences Corporation • Full-time • Houston, TX, US • 1d ago

Science

Access Sciences is hiring a Data Analyst skilled in content classification and migration. Access Sciences: Who We Are We are a nationwide information management firm that partners with our clients, designin...

1d ago

Apply

Global Treasury Manager - Houston or Charlotte

Creative Financial Staffing • Full-time • Houston, TX, USA • $10 - $100 / hour • 2d ago

Global Treasury Manager Hybrid in Houston, TX or Charlotte, NC Compensation: up to $150K + Bonus Our client is seeking an experienced Global Treasury Manager to join their rapid growing company! The Treasury Manager...

2d ago

Apply

Respiratory Therapist (RRT) Clinical Instructor | Part-Time

Pima Medical Institute • Part-time • HOUSTON, Texas, United States • 1w ago

Health Care

Are you ready to take your knowledge, skills, and expertise to the next level? If you currently work at a hospital and enjoy teaching, training, and mentoring, this is a great opportunity! ESSENTIAL FUNCTIONS I...

1w ago

Apply

Dental Hygiene Instructor (RDH) | Part-Time

Pima Medical Institute • Part-time • HOUSTON, Texas, United States • 3w ago

Dental

Approximately 10 hours per week | Day Classes ESSENTIAL FUNCTIONS Demonstrate and maintain familiarity with program and course objectives. Prepare and deliver instruction to achieve specific objectives b...

3w ago

Apply

Environmental Project Manager

EnSafe • Houston, TX • 3w ago

Engineering Project Management

EnSafe is expanding its team and seeking a skilled Environmental Project Manager (Professional Geologist ) to help lead our teams in Houston, TX. EnSafe is an employee-owned global environmental co...

3w ago

Apply

Business Developer

Access Sciences Corporation • Full-time • Houston, TX, US • 3w ago

Do you have the passion and knack for opening doors to new business opportunities? Are you experienced in selling services? If you're looking to be a part of a breakthrough position, apply to join our business sales te...

3w ago

Apply