IT Support Specialist

Stevens Industries • Teutopolis, IL, US • $21 - $25 / hour • 1w ago

Description

Are you someone who enjoys solving problems, helping others, and working with technology? We’re looking for a motivated individual to join our team in a support-focused help desk role. This position is perfect for someone who thrives in a collaborative environment but can also work independently to get things done.

As part of our help desk team, you’ll be the first line of support for end users—resolving tickets, maintaining documentation, and assisting with IT projects. You’ll also work closely with our Network and System Administrators to ensure smooth operations across the organization.

What You’ll Do:

Respond to and resolve end user support tickets
Set up new user accounts and hardware
Troubleshoot hardware and software issues
Escalate complex issues when needed
Maintain internal help documentation and procedures
Keep service records for hardware up to date
Assist with IT projects as time permits
Be a key part of our help desk support system

Requirements

Experience and working knowledge of:

Computer Hardware
Windows 10/11
Windows Server
Networking fundamentals
PowerShell
Active Directory
Office 365

If you're passionate about technology, eager to learn, and ready to make a difference through excellent help desk support, we’d love to hear from you!

BENEFITS:

Highly competitive salary and bonus structure
On-Demand Pay – Access your earned pay prior to payday
100% Company-Paid Employee Health Insurance, Life Insurance, & Disability Insurance
Competitive Paid Time Off Plan plus 9 Paid Holidays
200% Company 401(K) Match
Annual Profit-Sharing Bonuses
Company Stock Options
Dental & Vision Insurance
Health Savings Account with Company match
On-site Childcare for Employees’ Children and Grandchildren
Educational Assistance Plan
Additional Employee Perks such as fitness club reimbursement, retail discounts, company apparel, special employee events and meals, and more

Recognized as one of the fastest growing furniture and cabinet manufacturers in the United States, Stevens Industries, Inc. is a world-class manufacturer of wood and laminated products. We’re dedicated to innovation, technological advancement, and beauty in functionality. Founded in 1956 and 100% employee owned, we credit our achievements to a focused path and our talented, passionate employee owners.

Stevens Industries, Inc. and Tot Mate Central is committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

The pay range provided represents the expected compensation for this position. Actual pay will be determined based on factors such as experience, skills, and qualifications, while maintaining fairness with internal pay structures. We ensure compliance with all applicable wage and hour laws, including those related to minimum pay requirements.

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