Claims Coordinator - ServiceMaster

ServiceMaster • Full-time • Irvine, CA, US • $60k - $75k / year • 4m ago

Benefits:

Health insurance
Opportunity for advancement
Paid time off
Training & development

Position Overview

As the hub of all claims, the coordinator is responsible for speaking with the customer, ongoing customer follow up, handling service complaints, logistics of dispatching field personnel to jobs while ensures that the required Cycle Time and insurance Service Level Agreement tasks deadlines are met. The Coordinator will be responsible to follow up daily with the OPS team to ensure and that all required documentation, estimates and procedures are followed according to required program guidelines.

A successful Coordinator will possess tenacity and thrives in a fast-paced environment. The coordinator who is detail oriented and able to focus with many projects in varying degrees of completion will be most successful in this position.

Job Responsibilities

Understanding of the claims flow process – Water Mitigation, Reconstruction, Contents, and other Environmental work
Manages data entry for each claim from First Notice of Loss through to completion of job in the CRM system
Daily review of compliance tasks and all job tasks are completed on time
Monitor and update jobs in required operating system making sure the job flows efficiently through the claims process requirements and cycle times
Ensure that uploading photos, and other documents are appropriately described, titled and uploaded in real time, as well as follows up to get missing required data from homeowner and insurance/mortgage information not obtained on initial call
Creates and or assists with job estimate, reviews final estimate to ensure estimate is complete per company standards
Manages Customer Service issues and complaints, documenting actions and resolution
Understanding of all company cycle times and SLAs required for each job and phase
Client Care Calls – ensure constant, often daily, communication with the customer, may communicate with adjuster
Ensure daily notes are entered in all jobs, contacting relevant participants and escalating to the department manager as required
May be responsible for creating job estimate and or assisting the Estimator/Project Manager with final estimate

Job Requirements

High school diploma/GED required
Bachelor’s Degree or applicable experience preferred, work experience will be considered
IICRC Certifications preferred but not required: WTR, ASD, OCT, STC
Exceptional Customer Service skills
1-3 years of Xactimate experience required- proficient use Xactimate 28
Experience with Microsoft© Office application (Word, Outlook, PowerPoint, and Excel) required
Personal time management and organizational skills
Strong verbal and written communication skills
Dependable and adaptable to operate within a fast-paced work environment
Ability to manage highly confidential information
Strong problem-solving skills
Proficient at using Microsoft Office, Outlook, CRM software
Experience do you have with customer interaction and conflict resolution

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

Move up to 20 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
Sitting for long periods of time while using office equipment such as computers, phones etc.
Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
Express or exchange ideas with others quickly, accurately, and receive and act on detailed information.
Close visual acuity to perform detail-oriented activities at distances close to the eyes, such as preparing and analyzing data, viewing computer screen and expansive reading.
Be exposed to various inside working conditions: The change of building environment such as with or without air conditioning and heating. May be required to travel for short periods of time.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.

Related Jobs

Customer Service Representative -San Onofre III

Liberty Military Housing • Full-time • San Clemente, CA, US • 1w ago

Customer Service

Overview Liberty Military Housing – Own your passion for service!     About Liberty Military Housing Liberty Military Housing is one of the largest providers of military family housing in the United States. In partners...

1w ago

Apply

Claims Coordinator - ServiceMaster

ServiceMaster • Full-time • Irvine, CA, US • $60k - $75k / year • 6m ago

Customer Service

Benefits: Health insurance Opportunity for advancement Paid time off Training & development Position Overview As the hub of all claims, the coordinator is responsible for speaking with the customer, ongoing customer...

6m ago

Apply

Senior Level Welder

Bapko Metal • Full-time • Orange, CA, US • 1d ago

Welder

Job Type Full-time Description About BAPKO Metal, Inc. Headquartered in Orange, CA, BAPKO Metal Inc. is one of California’s most reputable and trusted self-performing contractors specializing in structural steel, miscell...

1d ago

Apply

Wax Assembler

Miller Castings • Whittier, CA • $18 - $20 / hour • 1d ago

Manufacturing

Position Summary Conducts preliminary inspection of wax parts/molds for defects and anomalies. Assembles and cleans wax molds onto sprues per applicable wax techniques. Verifies quantities of wax molds/parts to work o...

1d ago

Apply

Legal Chief of Staff

SCS Engineers • Full-time • Long Beach, CA, US • 2d ago

Legal

What we are looking for SCS Engineers is looking for someone to serve as Chief of Staff to the General Counsel, driving the Legal Department’s strategic priorities, operations, and cross-functional alignment while ensuri...

2d ago

Apply

Service Coordinator

Liberty Military Housing • Full-time • San Clemente, CA, US • 2d ago

2d ago

Apply

Estimating Administrator

Marina Landscape, Inc. • Full-time • Orange, CA • $21 - $25 / hour • 2d ago

Administrative

Marina Landscape, Inc. provides a family atmosphere where each of its team members are valued, and their ideas heard. Marina Landscape is 100% employee-owned , our employees share as the company grows and prospers. Join...

2d ago

Apply

Senior Admissions Professional (63222)

International Education Corporation • Santa Ana, CA, USA • 2d ago

Job DetailsJob Location: California Santa Ana USC - Santa Ana, CA 92705Salary Range: $28.00 - $33.00 HourlyWe're Looking For: Someone with tenacity, passion, discipline and grit to join our team as a Senior Admissions Pr...

2d ago

Apply

Receptionist

Murray Company • Full-time • Cypress, CA, US • 2d ago

Administrative Office Assistant

Come grow with us... At Murray Company, how we operate is defined by shared values that are 100 years in the making - Safety, Quality, Honesty, Hard Work and Pride of Ownership. These values have led to our company consi...

2d ago

Apply

Accounts Receivable Clerk - 1597

SARA, Inc. • Full-time • Cypress, CA • 6d ago

Retail

Scientific Applications & Research Associates, Inc. (SARA) is a world-class Defense Research and Development enterprise, with a charter to create new and emerging technology innovations in support of Commercial &...

6d ago

Apply