Position Overview:
Are you...
ü An experienced property damage repair and reconstruction specialist
ü Looking to be part of team that seeks to provide a legendary customer experience
ü A experienced in home sales professional looking for a great new opportunity
ü Someone who enjoys helping people in their time of need.
ü Experienced working with insurance companies and their customers to return damaged properties to pre damage condition.
Are you an experienced Remodeling and Building Company Owner looking to transition from all the issues of business ownership
and join a team where your experience, skills and passion will be used as part of our team.?
Position Overview: As an important member of our Disaster Restoration Team you will be providing the initial inspection and meeting with our clients who have experienced damage to their property from water, flood fire and storm. Your detailed inspection of damages and preparation of a scope and estimate for returning the property to a pre loss condition is your initial responsibility. Your expertise in working with property owners and insurance professionals will allow you to successfully negotiate an agreement that serves all parties. You will be part of the region’s most highly regarded property restoration and repair and reconstruction team. Your current experience along with extensive ongoing training will enable you to provide the legendary service that ServiceMaster of Greater Pittsburgh is known for. You will use your sales and communication skills to provide "Peace of Mind" to our clients. Your earning potential will be determined by the expertise you develop along with the effort and results you put forth as a Repair & Reconstruction Project Manager.
Who we are:
ServiceMaster of Greater Pittsburgh is one of the area’s oldest and most respected property damage restoration and repair firms. For over 43 years we have delivered customer pleasing, award-winning service that has resulted in continued growth in revenue, customer service and staff performance. We are located in Oakmont but service the Western Pennsylvania area and beyond. We are a family-like business that focuses on the outstanding customer experience our local customers enjoy, delivery of required performance our insurance partners require as well as enhancing the lives of our employees and service partners.
What we do:
We provide emergency property restoration and reconstruction services to residential , commercial and institutional clients in the western Pennsylvania area and beyond. Our service teams operate in a similar manner as a hospital emergency room in providing a wide variety of services to damaged or injured property. Our customers are leading insurance companies, property management companies as well as local hospitals, colleges, and venues. Our staff provides expert guidance to those who experience unplanned and unexpected property damage. We provide expert repairs, reconstruction and rebuilding of buildings that are damaged by water, smoke, fire, flood and storm. Our clients expect an experienced guiding hand to help them navigate the difficult situations they find themselves in. We work on interiors and exteriors of all types of properties as you lead a team that "Makes Order out of Chaos" and constantly delivers on our promise of being "The Best Call to Make in the Worst Situation”!
Through our 4 service divisions we provide retail specialty services to residential and commercial clients; emergency water, fire and smoke restoration to a wide variety of clients local and regional, we provide complete repair and reconstruction services as well as environmental and hurricane and national response to catastrophic events.
General Description of Duties
- Responding to assigned leads to inspect and provide scope for damages from fire, water, smoke and storms.
- Present extreme professionalism as you introduce yourself and company to the property owner.
- Quickly access the needs of the property and client and prepare on the spot presentation to property owners or representatives.
- Present the company value proposition to the customer selling yourself, the process and the company.
- Explain in detail what needs to happen and lead the client to the right decision.
- Obtain all required signed documents once the client gives the go ahead.
- Do a detailed inspection of the damages to the building for purpose of creating a comprehensive scope and quote
- Provide photos, drawings, and other details to support the repair scope and quote you will provide to the property owner as well as the insurance company.
- Oversee the preparation of contracts, payment schedules, workorders, purchase orders to complete the project
- Lead your team to deliver a project that is completed on-time and on budget project with 5 star reviews
- Provide oversite of the project from start of construction to final payment
- Use technology to expedite the successful delivery of repair, reconstruction and remodeling services
What you will enjoy when working here:
- An opportunity to work as part of a team that delivers much needed services and products to homes and businesses that have undergone property damage as result of fire, flood, and storms.
- An opportunity to grow and make a strong contribution to a growing company while fulfilling your personal needs.
- Competitive compensation based on experience.
- On call compensation for participating in Emergency on call program
- Healthcare benefits
- 401k with company matching contribution.
- Paid time off including paid holidays, Vacation etc.
- Monthly performance-based incentives.
- Industry and professional training opportunities
- Company paid life insurance, short and long-term disability coverage.
- Employee discounts
- Work in a recession proof industry
- Fun Family like work atmosphere
Job Requirements
- High school graduate or college degree preferred.
- 3-5 years’ experience in the Disaster Restoration field
- Valid and Insurable Pa. Driver's License
- Criminal background and Drug Screening required.
- Willingness to meet clients outside of regular business hours.
- Good verbal and written and communication skills.
- Strong ability to use technology to improve scoping, estimating and sales presentations
- Experience with Xactamate estimating software
- Experience with complete residential and light commercial repair and reconstruction
- Must be able build rapport easily and establish trust, leading to lasting customer relationships.
- Can effectively present information to customers one-on-one and in small groups
- Has a good aptitude for basic math-- necessary for doing calculations related to the sales process
- Some work required outside of traditional working hours as part of our emergency response program.
Additional Desired Job Requirements:
· Experience with Xactimate estimating software is considered a major requirement
· Sales experience is not required but this is a consultative sales position that requires willingness to close deals.
· Highly motivated, strong work ethic that enjoys the challenges of working in the property repair industry
· Outstanding customer service , sales and project follow through skills
· Ability to make strong informed decisions regarding creating a plan for restoring property damaged by fire, water, and storm.
· We are looking to fill positions in Allegheny and Beaver County
Physical Demands and Working Conditions
The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbent must be prepared to:
- Move up to 50 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
- Crawling, bending and stooping and reaching to provide materials inspections and conditions assessments.
- Moving, setting, and using step ladders and extension ladders to 16 ft
- Express or exchange ideas with others quickly, accurately, and receive and act on detailed information.
- Be capable of quickly accessing conditions, draw on training and experience to quickly come up with a solution and communicate to both the property owner and the office/production teams.
- Be exposed to various inside working conditions: The change of building environment such as with or without air conditioning and heating.
