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Lead Customer Service Representative

Best Friends Pet Care • Greenville, NC, USA • $10 - $13 / hour • 1w ago

Job Details

Level: Experienced

Job Location: Greenville NC - Dog Play Spot (GRN250) - Greenville, NC

Position Type: Part Time

Education Level: High School

Salary Range: $10.00 - $13.00 Hourly

Travel Percentage: Negligible

Job Shift: Day

Job Category: Admin - Clerical

Description

Our Leader of the Pack when it comes to pet parent engagement, focused on maintaining top-notch experiences for all of our human and pet guests.

We are an Employee-owned and operated company that is expanding, which provides many growth opportunities within the company. We currently have over 70 locations in more than twenty states coast-to-coast and have been in business for 30 years.

If you are looking for a company in which you can learn and grow, our countrywide, well-established pet care facility may be the perfect place for you!

We offer:

· Health, dental, vision, life insurance, STD/LTD, 401K with company matching

· ESOP - Employee Stock Ownership Plan (100% company paid)

· Paid vacation

· Pet supply and service discounts and more!

Responsibilities:

• Main lobby operations – check-ins, check-outs, guest visits and tours, answering general

questions

• Answering and handling calls in a professional manner

• Maintaining cleanliness

• Scheduling

• File maintenance

• Data entry

Qualifications & Requirements

Required education:

• High school or equivalent

Required experience:

• Customer Service: 1 year

Essential Job Functions:

• Main lobby operations – check-ins, check-outs, guest visits and tours, answering general

questions

• Answering and handling calls in a professional manner

• Maintaining cleanliness

• Scheduling

• File maintenance

• Data entry

Requirements:

• Able to work evenings, weekends, and holidays

• 1 year customer service experience preferred

• Computer skills

• Timekeeping

• Excellent organizational skills

• Able to utilize multi-line phone

• Strong communication skills

• Able to lift 40 lbs.

• Able to stand for up to 8 hours a day

• Able to handle dogs on leashes

• Display professional manner at all times

To learn more, please visit on the web: www.bestfriendspetcare.com

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