Technical Support Engineer

Cargas Systems • Full-time • Lancaster, PA, US • 3w ago

Cargas is hiring a Technical Support Engineer to support customers using our proprietary software, Cargas Energy. In this role, you’ll be responsible for troubleshooting and resolving customer issues by debugging SQL, JavaScript, and .NET code. This position blends technical problem-solving with a strong focus on delivering high-quality customer care.

Responsibilities

Provide timely, accurate responses to customer support tickets.
Debug SQL procedures, JavaScript, and .NET code to identify and resolve issues.
Troubleshoot and monitor SQL Server performance and partner with internal teams to recommend improvements.
Identify opportunities within the codebase to enhance stability and improve the customer experience.
Maintain an up-to-date knowledge base, including scripts, common fixes, and how-to documentation.
Apply customer insights and awareness of emerging technologies to recommend product enhancements to the Product Development team.

Experience We Value

Bachelor’s degree (or a combination of education and relevant experience).
Minimum of 1 year of hands-on experience working with SQL, .NET, JavaScript, databases, or related applications.
Customer-facing or technical support experience.
Ability to learn new technical concepts quickly and use available resources to find effective solutions.
Ability to work both independently and collaboratively.
Strong listening, communication, and conflict-resolution skills.

About Cargas

From our employee-owned culture to our casual dress code, Cargas does things a little differently. We practice Open Book Management, so you know the sales, profits, challenges, and opportunities. We collaborate at all levels, so your ideas are heard. We offer a flexible work environment built on trust, trusting you to step up when customers need extra support and to take time for personal matters when needed.

Our culture has earned recognition as a Best Places to Work employer for 20 years. We share success widely through our Profit Sharing, Bonus Plan, and Employee Ownership. We work hard and have fun!

Cargas Systems is an Equal Opportunity Employer and is committed to workplace diversity. We are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification listed, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

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