JOB DESCRIPTION
Job Title: Service Specialist
Department: Operations
FLSA Status: Non-Exempt
Location: Tampa, Florida
WHO YOU ARE
You are a self-starter, a driven individual looking to provide world-class service to your clients, colleagues, and community. You are a person of integrity who strives to cultivate an open and accepting work environment where growth, accountability, and quality are valued.
WHO WE ARE
In 1971 we opened doors in Chelmsford, MA before moving headquarters to Southern California. From our inception we’ve been committed to innovation and world-class service, building off our company values of Quality, Teamwork, Respect, Honesty, Integrity, and Responsibility. Now an employee-owned company, NAVCO is one of the largest security integrators in the country, with security experts who are personally invested and dedicated to creating a safer and more financially secure environment for all.
COMPANY BENEFITS AND PERKS
- ESOP-Employee Stock Ownership Program
- 401 K Retirement Plan
- HSA/PPO health plans, dental, vision, and supplemental life insurance
- Annual Profit-Sharing Bonus
- Paid Sick & Mental Health Leave: 5 days (annually)
- Vacation Days based on years of service
- 1 year to end of 4 years: 8 days
- 5+ years: 13 days
- Recognition and Rewards program-
- Social Responsibility Day (1 paid workday annually to volunteer in your community)
- 9 Paid holidays
- 1 Personal Floating Holiday (8 hours annually)
- Magellan Employee Assistance Program
HOURS: 8 am – 5 pm (or as established by Manager)
SUMMARY:
Service and installation of high-tech CCTV surveillance and card access systems. Experience with CCTV systems and/or card accesses systems. Good Driving record is mandatory. Be reliable, self-starter, professional individual with a very high customer service orientation, and excellent written and verbal communication skills. Perform routine maintenance on all security equipment. This includes cleaning the monitors and adjusting all cameras for proper focus and depth of field. Respond to all service-related calls on a daily basis and repairs any part of the security system that is non-operational. Respond to any urgent request of his/her direct superior in order to facilitate excellent customer service. Must know basic electricity and basic networks. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
What we are looking for:
- 3–5+ years’ experience in the service industry
- Strong problem-solving and customer service skills to enhance the customer experience
- Someone who aligns with our culture and values (honesty, respect, integrity, teamwork, quality, responsibility)
- Coachable and maintains a safety-first mindset
Technical Skills:
- CCTV, Intrusion, and Access Control troubleshooting & configuration (hardware, software, devices, wiring, etc.)
- Networking: replacing connectors, wire testing, subnetting, programming IPs, and basic networking commands
- Electronics: able to use a multimeter for testing; understands voltage, current, resistance (Ohm’s Law), and relay operation
Key Manufacturers:
- CCTV: March Networks, Verint, OpenEye, Genetec, Eagle Eye
- Intrusion: DMP, Bosch, Honeywell
- Access Control: Brivo, S2, Lenel, Feenics, SoftwareHouse, Genetec
Certifications:
- Florida: FASA/BASA required
- General: OSHA 10 preferred
Please note: this is a customer-facing service position, not an installation role. Each work order involves problem-solving on-site, so we need someone who thrives in dynamic, hands-on service environments.
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
LANGUAGE SKILLS
Must have the ability to read and interpret instructions, correspondence, and operating
procedures. Be able to write routine reports, correspondence, and ability to effectively present information and speak to customers or employees of organization. Excellent phone etiquette and verbal communication skills required.
MATHEMATICAL SKILLS
Must have ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent and to perform these operations using units of American money and weight measurement, volume, and distance.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or listen. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.
AAP/EEO STATEMENT
NAVCO provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, NAVCO complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. NAVCO expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of NAVCO’s employees to perform their job duties may result in discipline up to a
