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Workers’ Compensation Claims Adjuster II – Dedicated Account - AZ claims

CCMSI • Phoenix, AZ, US • 1w ago

Overview

Workers’ Compensation Claim Reresentative II

Location: Phoenix, AZ Schedule: Monday–Friday

Hybrid: 1 in-office day per week (plus occasional meetings/trainings as needed)

Compensation: $70,000–$80,000 annually

Build Your Career With Purpose at CCMSI

At Cannon Cochran Management Services, Inc. (CCMSI), we’re more than a claims administrator—we’re a team of employee-owners dedicated to delivering what matters most to our clients. Certified as a Great Place to Work®, CCMSI offers a supportive environment with manageable caseloads, career growth opportunities, and long-term stability. Our employee-owned model means your success is our success.

Job Summary

We are seeking an experienced Workers’ Compensation Claim Representative II to join our Phoenix, AZ team. This position supports a single, dedicated client account and handles Arizona jurisdiction only, offering a focused, predictable, and well-supported environment ideal for seasoned adjusters.

This role is responsible for investigating, evaluating, and resolving workers’ compensation claims while delivering exceptional client service rooted in CCMSI’s core values.

The position begins with in-office training, transitioning to a true hybrid schedule of one day in office per week, with additional onsite days only for required meetings or training.

Please note: This is a claims adjuster position responsible for investigating, evaluating, and resolving insurance claims. It is not an HR, risk management, or employer-side role.

Responsibilities

When we hire adjusters, we look for professionals who take ownership of their work, navigate complex claims with confidence, and deliver exceptional service with integrity. In this role, you’ll manage your files independently while benefiting from strong support, a single dedicated client, and Arizona‑only jurisdiction.

What You’ll Do

Investigate and adjust workers’ compensation claims in accordance with CCMSI’s standards and Arizona jurisdiction requirements.
Review medical, legal, and vendor invoices for accuracy and appropriateness; negotiate discrepancies as needed.
Authorize and issue claim payments within settlement authority.
Negotiate settlements with claimants and attorneys based on case facts and client authorization.
Select, partner with, and oversee defense counsel.
Identify, monitor, and pursue subrogation opportunities.
Prepare accurate documentation, reserve recommendations, and reporting for internal and external stakeholders.
Support excess reporting requirements as needed.
Deliver high-quality service aligned with CCMSI’s client commitments and culture.

Qualifications

What You’ll Bring

Required:

Arizona Adjuster License (or ability to obtain within 60 days; employment contingent upon licensure).
Arizona ICA Adjuster Authorization.
5–10 years of workers’ compensation claims experience, or equivalent education and skill level.
Strong organizational skills and the ability to manage a high-volume desk.
Excellent written and verbal communication skills.
Dependable, service-minded, and committed to integrity and client-focused work.

Nice to Have:

Municipality account experience.
Previous TPA experience helpful.
Medical background (terminology, billing/coding, or coverage understanding).
AIC designation and/or Bachelor’s degree.
Bilingual in English and Spanish helpful but not required.

How We Measure Success

Effective benefit and medical management.
Timely diary and document/bill queue handling.
Client satisfaction and responsiveness.
Consistent demonstration of integrity and service-minded work.

What We Offer

4 weeks PTO + 10 paid holidays in your first year
Medical, Dental, Vision, Life, and Disability Insurance
401(k) and Employee Stock Ownership Plan (ESOP)
Internal training and career advancement opportunities
A supportive and team-focused work environment

Compensation & Compliance

The posted wage reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual pay will be based on experience, qualifications, and internal equity. This role may also be eligible for additional compensation or bonuses.

Visa Sponsorship: CCMSI does not provide visa sponsorship for this position.
ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process. If you need assistance, please contact our team.
Equal Opportunity Employer: CCMSI is an Affirmative Action / Equal Employment Opportunity employer. We comply with all applicable employment laws, including pay transparency and fair chance hiring regulations. Background checks are conducted only after a conditional offer of employment.

Our Core Values

At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:

Act with integrity
Deliver service with passion and accountability
Embrace collaboration and change
Seek better ways to serve
Build up others through respect, trust, and communication
Lead by example—no matter their title

We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.

Ready to build your career with purpose? Apply today!

#EmployeeOwned #GreatPlaceToWorkCertified #CCMSICareers#WorkersCompensation #InsuranceJobs #ClaimsAdjuster #HybridJobs#PhoenixJobs #MunicipalityClaims #NowHiring #AdjusterLife #IND123 #LI-Hybrid

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