Information Technology Internship - Grand Forks, ND
Gain real-world experience working alongside IT professionals, who are eager to bring your education and knowledge to life at AE2S. As the IT Intern, you'll provide technology support to AE2S staff and clients through prioritizing, documenting, and actively resolving end-user requests that come through the IT Ticketing System. Additionally, you will escalate incidents when necessary. Problem resolution may involve utilizing diagnostic and help request tracking tools, and may also involve providing in-person, hands-on assistance at the desktop level. Information security duties encompass tasks such as assisting with the deployment and monitoring of various security controls, SOC (Security Operations Center) monitoring, reviewing and escalating tickets, and participating in phishing monitoring and remediation.
Advanced Engineering and Environmental Services, Inc. (AE2S) is an award-winning, specialized civil/environmental consulting engineering firm that provides professional services and a unique brand of extreme client service. Our work environment is consistently recognized both locally and nationally for our great culture and values, proven recognition programs, and social atmosphere.
Responsibilities
- Provide timely and courteous end-user support by troubleshooting hardware and software issues, performing desktop-level fixes, installing and upgrading systems, and ensuring effective resolution through documented troubleshooting processes.
- Monitor and manage IT alerts and incidents by identifying emerging trends, reviewing help desk tickets, and collaborating with security teams to detect, document, and escalate potential security issues.
- Assist with software releases, system rollouts, backups, and configuration changes while clearly communicating updates and impacts to end users.
- Maintain accurate documentation by recording end-user information, tracking incidents from initiation through resolution, updating knowledge bases, and developing help sheets, FAQs, and security documentation such as policies and incident response procedures.
- Support security initiatives by monitoring network traffic and system logs, contributing to security awareness programs and training materials, researching emerging cybersecurity threats and technologies, and assisting in evaluating their impact on the organization.
Ideal Qualifications
- Pursing a degree or certifications related to Information Technology
- Experience in providing technical support for desktop, network, and software technologies
- Strong communication and time management skills are required
- Knowledge of basic computer hardware, including laptops, desktops, and printers
- Experience with desktop and server operating systems, including Mac, PC, and Linux
- Application support experience with Microsoft Office
- All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations
Physical Qualifications
- Ability to walk up to 3-miles on uneven terrain.
- Ability to stand or sit for prolonged periods of time.
- Occasionally climb, stoop, bend, kneel, crouch, reach, and twist.
- Occasionally lift, carry, push, and pull light to moderate amounts of weight.
- May require lifting and carrying up to 20 pounds, with rare lifting of up to 50 pounds.
- Ability to inspect equipment, structures, or materials to identify the cause of errors or other problems or defects.
- May be required to wear Personal Protection Equipment (PPE) including but not limited to flame resistant clothing, hard hat, and protective footwear.
- May require occasional evenings and weekends with overtime expectations varying with workload.
AE2S is an Equal Opportunity/Affirmative Action Employer
