Overview
Workers’ Compensation Claim Manager
Location: Jackson, MS (Hybrid – 2–3 days in office weekly)Salary: $90,000 – $110,000 annuallyDepartment: Workers’ Compensation ClaimsTeam Size: 30 Direct & Indirect ReportsTravel: SomeStatus: Full-Time, Exempt
Build Your Career With Purpose at CCMSI
At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.
We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.
Job Summary
We’re seeking an experienced Workers’ Compensation Claim Manager to lead a high-performing claims team supporting multiple diverse industries, including government, gaming, hospitality, and automobile dealerships. This leadership role combines staff management, workflow oversight, quality assurance, and hands-on claim handling of a small caseload to stay current and connected to day-to-day WC adjudication.
This is a hybrid position based in Jackson, Mississippi, requiring 2–3 days per week in office to effectively support and engage with the claims staff.
Responsibilities
When we hire leaders at CCMSI, we look for professionals who understand that every claim represents a real person’s livelihood, take ownership of outcomes, and see challenges as opportunities to solve problems.
Key Responsibilities
Leadership & Team Development
- Lead and support a team of Workers’ Compensation professionals.
- Assign, review, and supervise all claims to ensure compliance with corporate standards and client-specific instructions.
- Conduct performance evaluations, set developmental goals, and guide staff growth.
- Monitor audit scores and turnover as key performance indicators.
- Participate in client file reviews, board meetings, and training sessions.
Technical Claim Oversight
- Maintain a small caseload of WC claims to ensure ongoing technical expertise.
- Ensure proper reserve establishment within defined authority levels.
- Review and oversee medical, legal, and vendor invoices for appropriateness.
- Negotiate disputed bills and claim settlements within statutory requirements.
- Directly handle complex and litigated claims when necessary.
- Maintain accurate documentation and timely diary management.
Compliance, Quality & Workflow
- Ensure strict adherence to corporate standards, statutes, and client guidelines.
- Maintain a strong, required understanding of Mississippi WC laws, rules, statutes, and processes, as well as Alabama jurisdictional requirements.
- Develop and refine workflow processes to enhance efficiency and balance caseloads.
- Attend hearings, mediations, and legal conferences as needed.
- Stay current on legislative and industry developments impacting MS & AL WC handling.
Qualifications
Required Qualifications
- Mississippi Adjuster’s License (required)
- Bachelor’s degree OR 15+ years of claims experience
- Minimum 3 years of supervisory experience in Workers’ Compensation
- Strong, demonstrated expertise in Mississippi WC law and claim handling
- Experience handling claims from first report to closure
- Proficiency in Microsoft Word and Excel
Preferred Qualifications
- Prior Third Party Administrator (TPA) experience highly preferred
- Professional designations: AIC, CPCU, or ARM
- Strong computer proficiency and multi-system navigation
- Experience supporting multiple client accounts
Why You’ll Love Working Here
- 6 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
- Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
- Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
- Career growth: Internal training and advancement opportunities
- Culture: A supportive, team-based work environment
How We Measure Success
At CCMSI, exceptional claims leaders stand out through ownership, accuracy, and meaningful impact. We measure success by:
- Quality Claim Handling – thorough investigations, clear documentation, and well‑supported decisions
- Compliance & Audit Performance – consistent alignment with jurisdictional requirements and client expectations
- Timeliness & Accuracy – purposeful file movement, strong follow‑through, and dependable execution
- Client Partnership – proactive communication, relationship building, and responsiveness
- Professional Judgment – taking ownership of outcomes and solving problems with integrity
- Cultural Alignment – demonstrating every day that every claim represents a real person and acting accordingly
This is where we shine, and we hire adjusters who want to shine with us.
Compensation & Compliance
The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.
CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.
Visa Sponsorship: CCMSI does not provide visa sponsorship for this position.ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.
Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.
Our Core Values
At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:
- Lead with transparency We build trust by being open and listening intently in every interaction.
- Perform with integrity We choose the right path, even when it is hard.
- Chase excellence We set the bar high and measure our success. What gets measured gets done.
- Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
- Win together Our greatest victories come when our clients succeed.
We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.
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