Overview
Workers' Compensation Claim Supervisor
Location: Carson City, Nevada - Hybrid (after initial training period) Schedule: 8:00am - 4:30pm (PST) Salary Range: $70,000 - $99,000
Build Your Career With Purpose at CCMSI
At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.
We don’t just process claims—we support people. As the largest privately owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.
Job Summary
We are seeking an experienced
Workers’ Compensation Claim Supervisor to lead a multi‑account claim team in our Carson City, Nevada office. This hybrid role requires regular in‑office presence to support coaching, collaboration, and daily supervisory responsibilities. The Supervisor will oversee the full investigation, evaluation, and resolution of Nevada‑jurisdiction Workers’ Compensation claims, ensuring high‑quality service delivery and adherence to CCMSI’s Corporate Claim Standards. This position offers a strong development pathway for future advancement into management.
A Nevada Adjuster’s License is required.
Responsibilities
When we hire supervisors at CCMSI, we look for people-leaders who recognize that every claim impacts a real person’s livelihood, hold themselves and their teams accountable for results, and approach challenges as opportunities to develop others and drive excellence.
- Review, assign, and oversee all workers’ compensation claim activities for designated files to ensure compliance with Corporate Claim Standards, client‑specific instructions, and applicable laws.
- Investigate, evaluate, and adjust workers’ compensation claims according to established procedures and legal requirements.
- Establish and/or manage reserves for assigned workers’ compensation claims within defined authority levels.
- Review medical, legal, damage estimates, and other related invoices to confirm they are reasonable and connected to the claim; negotiate and resolve any disputed bills.
- Authorize and process claim payments in alignment with claim procedures, industry standards, and within assigned payment authority.
- Negotiate claim settlements in accordance with Corporate Claim Standards, client directives, and state regulations, when appropriate.
- Support claim staff in selecting, referring, and supervising outside vendors (e.g., legal counsel, surveillance, case management).
- Direct the handling of designated litigated and complex claims.
- Provide training, education, and development support for claim staff.
- Maintain and update personal diaries within the claim system.
- Supervise all workers’ compensation claim activity for designated accounts.
- Ensure adherence to Corporate Claim Handling Standards and specific client handling requirements.
Qualifications
Required
10+ years of Workers’ Compensation claims handling experience, including full claim investigation, evaluation, and resolution.
- 3+ years of prior supervisory or people-lead experience is required, perferrable within Workers' Compensation.
Demonstrated ability to lead and oversee adjusters in a fast-paced, compliance-driven environment while maintaining quality and service standards.
Strong understanding of Nevada's Workers’ Compensation regulations, claim practices, and compliance requirements.
Active Workers’ Compensation adjuster license in Nevada or ability to obtain required licensing for Nevada within 60 days of hire, if applicable.
Effective communication skills with the ability to engage professionally with adjusters, clients, and internal partners.
Working knowledge of entry- and mid-level WC adjusting roles and workflows.
Reliable attendance during established client service hours for the Carson City, Nevada Branch.
Nice to Have
Bachelor’s degree or equivalent combination of education and experience.
Industry certifications such as (Certification – e.g., SIP, WCP, AIC).
- AIC, CPCU, or ARM preferred
- Bilingual (Spanish) proficiency — highly valued for communicating with claimants, employers, or vendors, but not required.
Why You’ll Love Working Here
- 4 weeks (Paid time off that accrues through the year in accordanc with company policy) + 10 paid holidays in your first year
- Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
- Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
- Career growth: Internal training and advancement opportunities
- Culture: A supportive, team-based work environment
How We Measure Success
At CCMSI, great adjusters stand out through ownership, accuracy, and impact. We measure success by:
- Quality claim handling – thorough investigations, strong documentation, well-supported decisions
- Compliance & audit performance – adherence to jurisdictional and client standards
- Timeliness & accuracy – purposeful file movement and dependable execution
- Client partnership – proactive communication and strong follow-through
- Professional judgment – owning outcomes and solving problems with integrity
- Cultural alignment – believing every claim represents a real person and acting accordingly
This is where we shine, and we hire adjusters who want to shine with us.
Compensation & Compliance
The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.
CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.
CCMSI posts internal career opportunities in compliance with applicable state and local promotion transparency laws.
Visa Sponsorship: CCMSI does not provide visa sponsorship for this position.
ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.
Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.
Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.
Our Core Values
At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:
- Lead with transparency We build trust by being open and listening intently in every interaction.
- Perform with integrity We choose the right path, even when it is hard.
- Chase excellence We set the bar high and measure our success. What gets measured gets done.
- Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
- Win together Our greatest victories come when our clients succeed.
We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.
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