If you are a professional looking for an opportunity to work with the global Emerson Systems and Software organization, this is a stimulating opportunity for you! We are looking for passionate individuals with keen curiosity about learning new technologies and driven to apply their knowledge to solve the toughest problems and deliver optimum results The MES Technical Support Engineer is responsible in providing technical support, consultation, and on-site/remote diagnostics for Emerson Automation Solutions' Manufacturing Execution Systems (MES) in the Asia Pacific, Europe, the Middle East, Africa, North America, and Latin America, serving end-user customers and engineering organizations. The chosen candidate will have an opportunity to work with a top-tier team of engineers to deliver expert technical support and services to our installed base worldwide.
In this role, your responsibilities will be:
- Troubleshooting, problem analysis, and solution generation for hardware, software, installation, configuration, integration, and application issues and inquiries.
- Retaining ownership of all received customer problems, providing timely updates, and setting the appropriate escalation priority.
- Optimally working to identify workarounds, reduce product problem resolution time, and support efforts to develop training and fixing resources (e.g., procedures, diagnostics, and documentation)
- Collaborates with Local Business Partners and Field Service Organizations worldwide, Technology, Marketing, and Manufacturing to resolve product problems and plot product design directions at a local and global level
Who You Are:
You gain insight into customer needs. You readily take action on challenges, without unnecessary planning. You have a strong bottom-line orientation.
For This Role You Will Need:
- BS/MS in Chemical, Electrical, Electronics, Mechanical, Instrumentation, or other Engineering and any related field
- Minimum of two (2) years’ experience in process control or process engineering in at least one of the following process industries: hydrocarbon processing, oil and gas (onshore/offshore), pulp and paper, specialty chemicals, pharmaceutical, food and beverage, power generation.
- Exposure to control system configuration, third-party equipment integration, startup of process control projects, or ongoing system maintenance/support.
- Experience with MES, DCS, PLC, or SCADA systems. Understanding of discrete, continuous, or batch controls; Knowledge of networking, TCP/IP, and Windows operating system.
- Ability to troubleshoot systems and to present clear and concise information to the team, internal customers, and external customers
- Expertise in communicating sophisticated technical topics and solutions to technical and non-technical customers alike
- Flexibility to work on a rotating shift schedule and willingness to travel and be assigned to short- and long-term (3 months to a year) domestic or international assignments
Preferred Qualifications that Set You Apart:
- Excellent spoken and written English; knowledge of another foreign language (ex., Spanish) is an advantage
- Knowledge of SQL, Visual Basic, Python or any other programming language is a plus.
Our Culture & Commitment to You
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together, are key to driving growth and delivering business results.
We recognize the importance of employee well-being. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation, and holiday leave.
