JOB DETAILS

Discharge at Delivery Patient Advocate

KPH Healthcare Services • Full-time • Syracuse, NY, US • 8m ago

Overview

Job Summary: Work on site in hospital serving as primary liaison of the delivery @ discharge program. Assist pharmacy staff in the triaging discharge prescriptions, the delivery of filled prescriptions to the patients and collecting payment at the time of delivery.

Responsibilities

Job Duties:

Identify and enroll patients to the discharge and delivery programs
Serve as on-site liaison to hospital doctors, nurses and discharge coordinators to drive utilization of the delivery @ discharge program.
Proactively identify opportunities for increased efficiencies as well as potential barriers to delivery @ discharge program
Work closely with home pharmacy to ensure timely delivery of discharge prescriptions
Highlight Kinney Drugs Rx services to discharge patient to aid in new customer retention
Executes the plan – Able to learn and understand specific aspects of the pharmacy management system (i.e., adjudication queue) as well as our POS system; follows instructions and completes tasks with a sense of urgency
Quality focused – understands and embraces the importance of our Quality Assurance Policy & Procedures; understands and embraces all patient care programs and initiatives; understands and embraces all policies and procedures; accuracy with cash and related cash controls
Assist in the Triaging of discharge prescriptions
Verify and gather necessary patient information including name, address, phone number, date of birth, allergies, chronic conditions, request for non-safety caps and insurance information
Assess the workload, establish the prescription pick up time and queue the prescription for processing
Assist in the delivery of prescriptions to the patient, including obtaining patient signatures
Provide quality customer service to all customers Maintain confidentiality regarding all patient information
Must keep current with all State and Federal requirements as related to conditions of employment
Responsible for completing all mandatory and regulatory training programs
Perform other duties as assigned

Qualifications

Educational Requirements:

Minimum: High School Diploma (or currently enrolled) or GED
Preferred: AS Degree or Higher

Required (Vermont Employees):

Registered with the State of Vermont as a Pharmacy Technician

Experience:

Preferred: 3 years Hospital or retail pharmacy experience

Special Conditions of Employment

Drug test
Initial and continuous exclusion and sanction/disciplinary monitoring
Any and all additional eligibility requirements based on the specific position

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