JOB DETAILS

FC03-CSR/Greeter

Roberts Hawaii • Part-time • Lihue, Hawaii, United States • 12m ago

1. Job Purpose/Objective:

The purpose of this position is to deliver a high level of personalized service to clients, guests, vendors, etc. at Lihue Airport and Nawiliwili Pier. This individual will represent the company in a professional manner infusing the Spirit of Aloha in all their interactions (always applying the Standard of Service).

2. Essential Job Functions:

Incumbent may perform any or all of the following:

To know and be on time for daily schedule

Be in proper uniform and check schedule daily
Pick up daily assignments / manifests, tablet, Nextel, and greeter’s sign at dispatch
Check airport arrivals to ensure flight is on time and/or delayed
Be at assigned station and/or gate as directed to meet / greet guests

Meeting at Pier Terminal:

Following Standards of Service – Greet guests
Escort guest to transportation

Meeting at Gate:

Following Standards of Service – Greet guests
Escort to baggage
If porters are not available assist with luggage
Escort guest to transportation

Meeting at Baggage Claim:

Following Standards of Service – Greet guests
Escort to baggage
Escort guest to transportation

Once assignment is completed check with dispatch for any updates to assignment / manifest
Move on to next assignment.
At the end of the day – file the daily report and turn it in.
# of pieces moved
# of guests met and/or escorted
Documentation of any no shows / add on(s), etc.
- Attend all training and/or staff meetings.
- Performs other related duties as assigned or requested.

3. Essential Skills (Minimum qualifications individual must possess when entering position) – i.e., skillsets, education, certifications, etc.:

High School Diploma or equivalent
Minimum 18 years of age
Work flexible shifts – weekends, evenings, and holidays.
Able to adjust to changing schedules.
Interact professionally with all individuals – guests, vendors, agents, clients, etc.
Able to write basic reports.
Simple math skills (addition, subtraction, multiplication).
Basic computer skills
Enjoys interacting with individuals daily.
Builds customer confidence.
Committed to increasing customer satisfaction, set achievable customer expectations, assumes responsibility for solving customer problems, ensure commitments to customers are met, solicits opinions and ideas from customers, respond to internal customers.

Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
Has a global view and is comfortable and effective working with global partners, understands global markets and international considerations.
Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, is in command of critical issues.
Prioritizes well, shows energy, reacts to opportunities, instills urgency in others, meets deadlines.
Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers, and promotes a team atmosphere.
Promotes mutual respect, keeps workplace clean and safe, supports safety programs.

4. Working Conditions/Job Environment:

Light work: Exerting up to 20 pounds of force occasionally and/or a negligible amount of force constantly to move objects. Some remote work may be necessary.
Walking, and standing for extended period of time.
Frequently lifting and reaching.

Occasionally pushing, pulling, bending
Must convey detailed or important spoken instructions to other workers accurately.
Ability to receive detailed information through oral communication and make fine discriminations in sound.
The worker is required to have visual acuity to determine the accuracy, neatness, thoroughness of work assigned.
The worker is not substantially exposed to adverse environmental conditions.

The information in this description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position.

EEO Employer/Vets/Disabled

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