JOB DETAILS

Customer Service Supervisor

Wawa • Full-time • Store 5372 - North Lauderdale, FL 33068 • 1m ago

Job Description

The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist store management in customer service, product availability, safety, shift management, and vendor care. The Customer Service Supervisor will work in support of the store management team to ensure customer satisfaction (including store conditions), maximize sales, and achieve established goals. Where applicable, this position will assist the management team with managing the fuel offer.

Principal Duties:

Ensure exceptional customer service is being delivered. Respond to and resolve customer inquiries and solicit customer feedback and input. Respond to and resolve customer inquiries in a courteous and timely manner.
Participate with the store management team to improve store performance in areas of sales, controllable expenses, merchandising, marketing, associate retention and associate training and make appropriate recommendations to store management regarding the same.
Provide direction, motivation, and coaching for associates during the shift.
Ensure the 24/7 execution of all customer service programs and processes.
Ensure execution of established safety, security, quality, and store operations policies, procedures and practices. Responsible for all cash processes which also include deposit preparation, lottery, gift cards, and checks where applicable.
Complete cash and lottery processes.
Responsible for maintaining accurate article level inventory to maximize sales; perform cycle counts and orders.
Check in vendors.
Recognize associates and celebrate accomplishments.

Essential Functions:

Ability to work well individually as well as in a team environment
Excellent oral and written communication skills
Excellent customer service skills
Ability to work with little or no supervision
Excellent relationship building and leadership skills
Detail oriented and excellent organizational skills
Ability to defuse issues using de-escalation and problem solving techniques
Proven self-starter with demonstrated ability to make decisions
Ability to learn and utilize the store’s technology
Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly
Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing
Must be able to lift and carry up to 35 lbs
Must have reliable transportation
Must be at least 18 years old to be considered for this role
Ability to direct others and prioritize tasks

Basic Qualifications:

High School Diploma or GED equivalent
Ability to work 35 – 40 hours per week
Experience effectively implementing change and demonstrated results in execution
Flexible availability which may include all shifts, weekends, and holidays, based on business needs
Leadership experience required, leadership experience in a fast-paced retail, food service environment preferred
Experience training, sales building, management of expenses, and food service menu planning
Experienced in all areas of store operations, including foodservice
Experience leading, developing and selecting teams preferred
Proven and consistently demonstrated skills in the following:
- Exceptional Customer Service
- Relationship Building
- Effective Communication

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at [email protected] or 1-800-444-9292.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

Related Jobs

Accounts Payable Supervisor

Creative Financial Staffing • Full-time • Plantation, FL, USA • $10 - $100 / hour • 1d ago

Accounts Payable Supervisor Plantation (Mon-Fri in office) Salary: up to $75,000/year Why Take an Accounts Payable Supervisor Position with this Company? Thriving company in the hospitality indus... more

1d ago

Apply

HVAC Pipefitter Foreman

B & I Contractors, Inc • Tamarac, FL, United States • $27 - $34 / hour • 4d ago

Construction Installation & Maintenance Management HVAC

Are you looking to join Florida’s fastest-growing mechanical contracting team? B&I Contractors, Inc., a proud three-time winner of the Great Place to Work award, is seeking an experienced and dedicated HVAC Pi... more

4d ago

Apply

Plumbing Foreman (Up to $1500 sign-on bonus)

B & I Contractors, Inc • Tamarac, FL, United States • 2w ago

Construction Installation & Maintenance Management Plumber

Employee Stock Ownership Plan (ESOP) * Free Medical 100% company paid base plan for all employees! * HSA *Dental * Vision * Life Insurance * Short & Long Term Disability * 401K * Paid Time Off with Pay (PTO) * Emp... more

2w ago

Apply

Sheet Metal Foreman

B & I Contractors, Inc • Tamarac, FL, United States • 2w ago

Manufacturing Management

Are you looking to join Florida’s fastest growing mechanical contracting team? B&I Contractors, Inc., a proud three-time winner of the Great Place to Work certification, is seeking an experienced and dedicate... more

2w ago

Apply

Assistant General Manager

Wawa • Full-time • Store 5303 - Fort Lauderdale, FL 33311 • 1m ago

Management

Job Description The Assistant General Manager (AGM) is responsible for leading the day-to-day operations of the store in the absence of the General Manager and to otherwise support the General Manager in all facets o... more

1m ago

Apply

Plumbing Superintendent (up to $2,500.00 sign on bonus)

B & I Contractors, Inc • Tamarac, FL, United States • 1m ago

Construction Installation & Maintenance Management Superintendent Plumber

1m ago

Apply

Field Foreman

William R. Nash, Inc. • Full-time • Tamarac, FL, US • 4m ago

Construction Management

William R. Nash specializes in Mechanical Services in Healthcare, Hospitality, Correctional, and Sports & Entertainment markets from concept to completion, maintenance to repair and everything in between. With more t... more

4m ago

Apply

Accounts Receivable Specialist

Creative Financial Staffing • Full-time • Plantation, FL, USA • $10 - $100 / hour • 1d ago

Finance & Accounting

Accounts Receivable Specialist Plantation, Florida (in office Monday-Friday) $55,000-$65,000 Why work as an Accounts Receivable Specialist for this company? Growth, growth, growth! Work/life balance On the job t... more

1d ago

Apply

Senior Property Accountant

Creative Financial Staffing • Full-time • Pompano, FL, USA • $10 - $100 / hour • 1d ago

Finance & Accounting

Property Accountant Pompano $65,000-$77,000 Why become a Senior Property Accountant with this company? Laid back office environment Growing company with growth opportunities for Property Accountants Comp... more

1d ago

Apply

Senior HVAC Start-Up and Warranty Tech

B & I Contractors, Inc • Tamarac, FL, United States • 1d ago

Installation & Maintenance

1d ago

Apply