IT Support Technician

SC&H Group • Full-time • Sparks Glencoe, Maryland, United States • 2m ago

SC&H offers you an opportunity to leverage your IT Helpdesk experience and to broaden your business skills in a rewarding and challenging environment. Work with other talented technology professionals in supporting our employees’ technology needs/ concerns/ issues allowing them to meet their business objectives. We are currently searching for a talented IT Support Technician to join our team in Sparks, MD.

Any unsolicited resumes submitted through our website or to SC&H Group Inc. employee e-mail accounts are considered property of SC&H Group, Inc. and are not subject to payment of agency fees. In order to be an authorized recruitment agency ("search firm") for SC&H Group, Inc., there must be a formal written agreement in place and the agency must be invited, by SC&H’s Talent Acquisition team, to submit candidates for review.

As a part of our team you will:

Provide end-user support for both hardware and software issues
Generate trouble tickets based on end-user requests/needs
Troubleshoot issues including but not limited to email, printing, file access, authentication, etc...
Install/Update Operating Systems and business applications on Windows PCs
Install/Upgrade Computer Hardware
Install/Update Software within PDQ Inventory & Deploy
Configure and track IT equipment within SolarWinds Service Desk
Maintain IT Knowledgebase with known issues and resolutions
Assist the network team as needed with projects and support

Requirements:

1-3 years' experience in an IT support capacity
Vendor Certifications such as Microsoft MCP, A+, Network+ are a plus
Basic Understanding of LAN / WAN Infrastructures
Ability to respond quickly to, troubleshoot, and resolve end-user issues
STRONG troubleshooting skills a must
Proven written and verbal communication skills, including an ability to provide a synopsis to management
Ability and desire to work in a team environment
Experience supporting Windows machines in an Active Directory environment
Experience troubleshooting applications such as Microsoft Office, Sophos Anti-Virus, Azure VPN, etc.
Ability to quickly learn new technologies
Strong time management skills

All candidates will demonstrate:

Exceptional integrity, values, principles, and work ethic
Excellent interpersonal skills and the ability to interact with staff at all levels within the organization
Outstanding problem-solving skills
The ability to excel in a team environment
The ability to think independently

ABOUT SC&H

SC&H is a national consulting and financial services firm, home to people who believe in the power of trusted personal relationships. Everyone here shares a passion for driving results — a passion fueled by the genuine connections we forge. Our expert capabilities and exceptional service have shaped the

firm’s longstanding reputation for excellence and impressive growth. But it’s the partnerships we foster and success we help deliver that make each day rewarding — for our colleagues, our clients, and our community.

SC&H has been deemed a “best place to work” by Inc., Baltimore Business Journal, Accounting Today, and Inside Public Accounting. In 2022, Inside Public Accounting recognized us as the fastest growing firm for organic growth in the United States. Our success is driven by 11 diverse practices at the intersection of finance, enterprise technology, and accounting, 400 employees, and a client base of rapidly growing startups to world-renowned Fortune 500 companies. This is the place to build lasting professional relationships, grow your skills, and fulfill your potential.

SC&H

Make it Rewarding.

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