Job Details
Job Location: Iowa - Iowa
Position Type: Internship
Education Level: High School
Salary Range: Undisclosed
Travel Percentage: None
Job Category: Service
Description
General Purpose:
The Student Service Technician is responsible for expanding on classroom learning through hands-on experience at AgriVision Equipment Group as part of their schools curriculum. The Student Service Technicians are students who are enrolled in an Ag Diesel program at a technical school or community college and are selected by AVE to be sponsored by AVE while attending school. The Student Service Technician reports to the Service Manager.
Essential Functions:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Learns from the Service Technicians how to deal with real customers who need their equipment fixed correctly and in a timely matter.
- Adheres to dealership work hours, policies, procedures, and rules governing professional staff behavior.
- Adheres to dealership and professional ethics governing the handling of confidential information.
- Assumes personal responsibility for his/her actions and activities.
- Maintains professional relationships with dealership employees, clients, and customers.
- Develops a self-awareness of attitudes, values, and behavior patterns that influence the work environment.
- Participates in training opportunities that are offered by the dealership.
- Completes work assignments in a thorough, consistent, and punctual manner.
- Performs other duties as required and necessary to ensure the success of AgriVision Equipment Group.
Supervisory Duties:
Qualifications
Knowledge, Skills and Abilities:
- Ability to consistently promote, support, work, and act in a manner in support of AgriVision Equipment Group vision, mission, and values.
- Excellent customer relationship skills.
- Ability to communicate effectively with customers, employees, and peers.
- Ability to use standard desktop load applications such as Microsoft Office and internet functions.
Education:
- High School Diploma or General Education Diploma (GED) equivalent is required.
Experience:
- One year of customer service experience is preferred.
- An equivalent combination of education and experience may be substituted on a year for year basis.
Additional Requirements/Licenses/Certifications:
- Must have reliable transportation.
- Must have and maintain a valid drivers license.
- Passing a driving record (MVR), criminal history background checks, employment verification, and drug screen will be required prior to the start of employment.
Working Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Occasional outdoor work in extreme weather conditions (hot/cold); walking on uneven terrain; occasional exposure to insects.
- Regular and long-term exposure to work areas containing toxic/caustic/hazardous/volatile chemicals; extreme conditions such as hot/cold; sharp hazards; dust/fumes/gasses; electrical shock; moving mechanical parts; high pitched and/or constant loud noise.
- Work may involve assisting with sampling, calibration of equipment and process instruments calibration / maintenance in difficult areas.
- Personal Protective Equipment (PPE) required including cold weather gear, eye protection, gloves, and provided uniform.
- A clean and safety-conscientious work environment is required.
- Work may involve long hours and overtime during holidays, weekends, and evenings.
- Required to rotate on-call responsibilities for up to a week at a time.
Physical Activities:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to stand, sit, walk, walk on unpaved terrain, talk, reach with arms and hands, have good manual dexterity, use hands and fingers to operate a computer and telephone keyboard, handle or feel, hear alarms/telephones/normal speaking voice.
- While performing the duties of this job, the employee is regularly required to talk or hear.
- May involve climbing ladders, stairs, steps, and traversing catwalk grating, pushing, pulling, bending, stooping, and kneeling on a frequent basis and working in confined space and manual dexterity required to complete work tasks through safe and proper operation of power and hand tools, and motor vehicles.
- Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
- Moving, positioning, and carrying loads of up to 5 pounds upstairs and loading on four-foot-high surfaces frequently.
- Strenuous physical work involving heavy lifting, pushing, or pulling of objects up to 50 pounds frequently and 100 pounds occasionally.
