Repair Department Coordinator

GEOKON • lebanon, NH, US • 1d ago

Description

Join us at GEOKON Inc (est. 1979), a proud 100% ESOP company and The World Leader in Vibrating Wire Technology®, in the manufacturing of instrumentation and data logger used in civil, mining and structural engineering projects throughout the world. We continuously seek new and experienced talent to assist us in not only creating and implementing great products that our customers need, but also, to maintain and grow our fantastic culture built on integrity and respect. If our goals and values resonate with you, we would love to connect!

Join our Technical Support & Repair Department as our Repair Department Coordinator! Bring your passion for excellent customer service and attention to detail to a team dedicated to meeting client needs and optimizing daily operations. In this rewarding role, you'll coordinate repairs, calibrations, and returns for credit, issue Return Authorizations, create detailed service reports, send estimates and quotes to customers, and prepare Sales Orders for billing and shipping.

Requirements

Ability to speak with customers on telephone including:

Answering general questions
Taking information required to provide Return Authorization
Discussing estimates
Taking credit card information

Send Return Authorizations
Unpacking incoming equipment
Logging in equipment, creating Service Reports, and Shop Orders
Sending estimates and quotes to customers
Creating Sales Orders and processing equipment to ship
Discuss and advise repairs/calibrations with Repair Technicians

Your Contribution

High school diploma and 5 to 7 years of relevant work experience.
Detail oriented, well organized and ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
Must have computer proficiency (MS Office – Word, Excel and Outlook) and database management experience.
Process streamlining and optimization experience required.
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
Ability to work well with other employees and a willingness to switch tasks frequently as required.

What to expect with GEOKON:

100% Employee-Owned Company ---When the company does well, so do you, with Employee Stock Ownership
Dynamic and supportive culture built on innovation, integrity and respect
Flexible work schedules
Educational Reimbursement
Wellness Reimbursement
Generous Time Off Policy including 11 paid holidays and up to 24 hours of volunteer time, to support the communities and organizations that matter to you!

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