Database Administrator
Position Summary
The Database Administrator is responsible for the administration, maintenance, and optimization of the organization’s CRM and related digital platforms. This role ensures high-quality data management, accurate transaction processing, reporting, and user support to enable effective relationship management and long-term engagement. The Database Administrator serves as the primary system administrator, supports leadership and cross‑functional teams, and ensures data integrity, compliance, and operational efficiency.
Key Responsibilities
- Serve as the primary administrator for the CRM database and related digital platforms; ensure accurate and timely data entry and system usage.
- Establish and maintain data standards, policies, and procedures to ensure data quality and consistency.
- Manage transaction processing, acknowledgments, reconciliations, invoicing, and reporting in coordination with Finance.
- Perform routine database maintenance, audits, and troubleshooting to ensure system reliability and data integrity.
- Generate reports, dashboards, and mailing lists; support data analysis and decision-making.
- Provide user training, documentation, and ongoing support to internal stakeholders.
- Manage research and tracking of contacts and prospects; support proposal preparation as needed.
- Record activities, communications, and interactions in the CRM system.
- Support leadership and board/committee operations by scheduling meetings, preparing materials, maintaining records, and managing online portals.
- Participate in team meetings and provide general administrative support to departmental operations.
- Perform additional duties as assigned.
Qualifications
- Associate degree with a minimum of two years of relevant experience required; bachelor’s degree preferred.
- 3–5 years of database or CRM management experience.
- Experience with Blackbaud Raiser’s Edge NXT or similar CRM systems required; certification a plus.
- Strong organizational skills with the ability to multitask, prioritize, and meet deadlines independently.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).
- High attention to detail, discretion, and professionalism.
- Collaborative, proactive, and solution‑oriented mindset.
EB-2263218312
