Customer Service Representative - Admiral Hartman

Liberty Military Housing • Full-time • San Diego, CA, US • 2d ago

Overview

Liberty Military Housing – Own your passion for service!

At Liberty Military Housing we’re here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals. With a blend of property management and military backgrounds, our employee-owners bring a proactive, solution-oriented mindset, along with unparalleled levels of empathy and understanding for our residents and one another.

Liberty Military Housing is dedicated to helping our employees develop personally and professionally and provides an unprecedented 150+ hours of professional development annually to each employee-owner. Camaraderie and collaboration form the foundation of our culture. We put people first, honoring one another’s diverse experiences, ideas, and contributions to our shared success. We strive to bring out the best in each other so we can do outstanding work and positively impact the lives of military families.

We’re always looking for dedicated team members in a variety of roles to help create meaningful results that help us meet our company goals. We offer an excellent benefits package, training, development, and opportunities for advancement, so if you’re ready to grow your career, take a look at our current job openings and become an employee-owner at Liberty Military Housing.

Responsibilities

What We Provide You: 

Liberty Military Housing is committed to supporting our team members in every aspect of life—from career development to family needs and overall health and wellness. We proudly offer a comprehensive and competitive benefits and incentive package that includes:

Platinum-Level Medical, Dental & Vision Coverage with affordable premiums

Employee Stock Ownership Plan (ESOP) become an employee owner with retirement savings

401(k) Retirement Plan with Company Match

Education Reimbursement up to $5,250 per year

Generous Paid Time Off, including vacation, sick time, and 11 paid holidays

Wellness Benefits, including free gym access and additional wellness programs

Quarterly & Monthly Bonus Incentives

Career Growth Opportunities, Unlock your potential with immersive, hands-on training designed to elevate your skills, help you advance, and build a rewarding long-term career with a company that truly invests in your future

Life and AD&D Insurance

A Day in the Life of a Customer Service Representative:

As a Customer Service Representative, you will be responsible for providing customer service to all prospective and current residents within a multi-family residential community. Your role includes answering phones as well as taking and following up on service requests of our residents. Your role is instrumental in the resident move-in process, which includes showing new homes, completing new leases and ensuring residents needs are met. Your role requires effective customer service skills and the ability to work efficiently and effectively and deliver on our mission of providing exemplary service in accordance with Liberty Military Housing’s quality customer satisfaction standards.

Your Responsibilities include, but not limited to:

Assists prospective residents with information regarding their lease, the community, and the move-in process.
Prepares lease documents for residents as part of the move-in process (pets, allotments, etc.). Ensures all lease paperwork is completed and entered into the system.
Responsible for responding to and managing resident complaints and/or service issues and may coordinate with appropriate staff to address and resolve resident concerns.
Supports residents during the move-out process, which may include notice to vacate and resident transfers.
Manages resident lease process including finalizing leases with the residents and providing information regarding the community and resident services.
May perform post-turn unit inspections and complete move-in inventory inspections with new residents.
Follow-up with residents who have requested work-order/services or expressed issues/concerns with the community.
Responsible for lease renewal notification and timely resident notice to renew or vacate.
Works in conjunction with maintenance team to ensure service requests are assigned and scheduled appropriately and completed in a timely manner.
Responsible for resident follow up to ensure services rendered have been completed according to LMH standards and meet resident’s satisfaction.
Promotes positive resident relations by ensuring resident concerns and requests are responded to on a timely basis to ensure resident satisfaction.
Participates in outreach marketing activities (i.e. market surveys, shop competitors, etc.) on a regular basis to obtain prospective residents.
Performs other general office duties (i.e. phones, filing, special projects and assignments as needed).
Performs various administrative and computer tasks, email communications, input of information/data into various software and information systems (Payscan, Yardi, and other company-related systems).
Composing and distributing of correspondence/notices (3 day, move-out charges, renewals, and other important resident notices that pertain to maintenance services, etc.).
May participate in property walks/inspections (grounds, common areas, parking lots, community rooms, make-readies, quality control, etc.) to ensure community is well maintained according to LMH’s quality standards.
Participate in and attend various department or regional meetings, resident or community events, seminars, and other work-related events.
Complies with all OSHA safety regulations, local applicable laws regarding health, safety or environment, Fair Housing and LMH Standard Operating Procedures and Policies.
Operate a company or personal vehicle to travel to various locations for work purposes.

Qualifications

What You Need for Success:

Position requires 6 months+ of residential property management or customer service role preferred.
Proficiency in personal computer skills, keyboard, Internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e. Yardi, Payscan).
Effective communication and interaction with customers, vendors, management, co-workers; sufficient to exchange or convey information and to give and receive work direction.
Ability to work in a fast-paced environment, multi-task, prioritize and complete assigned duties to ensure operational objectives are achieved.
Must possess a positive and professional demeanor in all interactions, under all circumstances.
Must possess a valid driver's license. Ability to operate a company or personal vehicle or electrical cart.
Must be available to work a flexible schedule, including weekends, off-hours and emergencies as required.

Pay Range: $20.00 - $23.00 (hourly)

* Medical/Dental/Vision insurance eligible after 30 days of full-time employment.

**Vacation and sick time are based on the employee's hire date.

Related Jobs

Call Center Representative-NOT REMOTE: Shift 1pm-930pm (Weekends Required)

Liberty Military Housing • Full-time • San Diego, CA, US • 1d ago

Customer Service

Overview Liberty Military Housing – Own your passion for service! At Liberty Military Housing we’re here to serve those who serve our country by providing military families with comfortable, well-maintained homes in invi...

1d ago

Apply

Claims Coordinator/Collections

ServiceMaster • Full-time • Chula Vista, CA, US • $30k - $40k / year • 9m ago

Customer Service

Position Overview As the hub of all claims, the coordinator is responsible for speaking with the customer, ongoing customer follow up, handling service complaints, logistics of dispatching field personnel to jobs while e...

9m ago

Apply

Model Based Systems Engineer (MBSE) Modeler (ES2) - San Diego, CA

Epsilon Systems Solutions • Full-time • San Diego, CA, US • $110k - $117k / year • 1h ago

Engineering

Epsilon C5I (www.epsilonsystems.com/c5i), a division of Epsilon Systems Solutions, is a 100 percent employee-owned company founded in 1998 with more than 20 locations serving the Department of Defense, Department of Ener...

1h ago

Apply

Regional Maintenance Manager - San Diego

Liberty Military Housing • Full-time • San Diego, CA, US • 1d ago

Installation & Maintenance Maintenance

Overview Liberty Military Housing – Own your passion for service! At Liberty Military Housing ,we’re here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inv...

1d ago

Apply

Accounts Payable Clerk

Griffith Company • Full-time • San Diego, CA • $24 - $29 / hour • 1d ago

Finance & Accounting Retail

At Griffith Company, we recognize that people are our most valuable resource. We nurture that resource by fostering a work environment that encourages communication, respect and recognition. In this environment, Griffith...

1d ago

Apply

Explosive Ordnance Disposal Instructor

R3 Strategic Support Group, Inc. • San Diego, CA • $84k - $90k / year • 3d ago

Title: Explosive Ordnance Disposal Instructor Position Number: EOD INS008 Location: San Diego, CA Worksite: Explosive Ordnance Disposal Training and Evaluation Unit ONE Status: Full Time Clearance: Secret Date: Apr...

3d ago

Apply

Project Administrative Assistant

HMC Architects • Full-time • San Diego, CA, US • 6d ago

Administrative Executive Assistant

Who We Are HMC Architects is an employee-owned design firm with a desire to make a difference in our communities. As a purpose-driven firm based on values, our mission to design for good drives everything we do. And our...

6d ago

Apply

Associate Environmental Engineer

Brown and Caldwell • Full-time • San Diego, California, United States • 1w ago

Engineering

Job Summary The Environmental Engineer performs a broader range of environmental engineering tasks related to the analysis, planning, and development of solutions that promote environmental protection, water use sustaina...

1w ago

Apply

Systems Administrator (ERP)

SCS Engineers • Full-time • San Diego, CA, US • 1w ago

IT & Helpdesk

What we are looking for We are looking for an ERP Systems Administrator who will be the primary technical expert responsible for the configuration, maintenance, and performance of Deltek Vantagepoint . This role focu...

1w ago

Apply

Assistant Portfolio Manager

Chandler Asset Management • San Diego, CA, US • $110k - $125k / year • 1w ago

Administrative

Description Who are we? We’re Chandler Asset Management, an employee-owned and independent financial services company; our concentration centers on managing taxable fixed income portfolios that are aligned with our insti...

1w ago

Apply