Description
Summary Description:
Primarily assigned to perform and lead the shipping department operations retrieving Finished Goods, while maintaining a high standard of accuracy and productivity. Performs a variety of functions, which include: Sorting and prioritizing of orders, verification of order print jobs, scanning orders to produce tags and labeling, inventory control, supply documentation, data input, material distribution and delivery. Safely operates lift trucks and related material handling equipment as required.
Job Duties and Responsibilities (Essential Functions):
· Conducts and successfully complete all processes & procedures within the shipping department by leading by example.
· Safely operates lift trucks as required to retrieved and returned inventory.
· Sorts and prioritizes all orders to facilitate continuous picking operations within the shipping department
· Maintains all document controls to assure pick list printing to pick hand off to the shipping team is seamless.
· Provides training to all direct reports and feedback for all picking & shipping transactions to expressed the emphasized of accuracy for all processes within the shipping department.
· Use the Open Delivery Line Report to validate order ship dates and inventory availability.
· Use the Orphaned Delivery Line Report to cleared all orphaned lines for Memphis
· Use the Data Warehouse Weekly Shipped to gauge the shipping daily output for any given week & assigns tasks/zones to all direct reports.
· Use the On-Time Shipping data to gauge the shipping department performance and the breakdown analysis to ensure we’re performing to our customer’s expectations.
· Conducts pick transactions to allow all allocated inventory to be moved to the desired staging locations.
· Processes backorder and cycle count requests when appropriate and coordinated these transactions with CSR. Distribution Supervisor, & the Inventory & Receiving Lead.
· Uses Red Dot Packaging System to scans orders to receive pick tags & customer’s labels.
· Coordinates picking operations with Distribution Supervisor & Packaging Lead, & Shipping team.
· Coordinates staging of orders with Distribution Supervisor to facilitate efficiency and on-time shipping.
· Conduct dock audits on pending outbound shipments to help reduce errors and allows successful verification and packing.
· Use customer’s website portal to process & schedule their outbound shipments
· Worked closely with Distribution Supervisor & CSR department to investigate and correct shipments/transactions that are sending errors internally & externally.
· Validate that all direct reports are abiding by all safety rules as it’s pertain to equipment & PPE.
· Maintain cleanliness for the entire shipping dock as it pertains to 5S.
· Other duties as assigned by Distribution Supervisor and/or Operations Manager
Knowledge/Skills/Abilities:
· Act as an ambassador and project a “good company image” at all times maintaining a positive, solution-oriented approach.
· Is knowledgeable of company policies and quality procedures.
· Ensures all areas are maintained in accordance with company policy, state, federal and regulating entities.
· Is aware of and actively supports the achievement of departmental goals. Implement new company initiatives as assigned.
· Provide internal and on-site customer support and problem solving as a work product/services expert. Make recommendations to management regarding solutions.
· Able to work effectively both individually and in a team with minimal supervision; able to make decisions using own initiative based on company policy and regulating entities. Give regular updates to direct supervisor regarding progress and non-routine occurrences that may disrupt work schedule.
· Ensure knowledge of the appropriate safety, security and environmental revisions. Handle relevant equipment with care, being concerned with safety and security. Immediately report safety concerns to Supervisor/Lead.
· Ensure a professional appearance, use professional verbiage and maintain appropriate body language.
· Ability to manage multiple and varied tasks in a fast-paced, high-volume regulated environment applying strong attention to detail.
· Ability to analyze issues, troubleshoot, problem-solve and effectively and efficiently make decisions.
· Strong communication skills with external and internal personnel to include:
o Active listening skills; ability to read, write and communicate effectively in English.
o Ability to clearly explain technical subjects to internal and external personnel.
o Strive for clarity and for alleviation of tension when the need arises.
o Able to be effective in a wide range of cultural groups and cross-cultural relationships and have the ability to communicate clearly to non-native speakers.
· Able to work in a progressive, fast-paced environment and amongst multiple interruptions and competing demands.
· Continue own education by staying informed of industry trends and learning new skills when possible.
Requirements
Education
· High school diploma or equivalent, required
Experience
· 2-3 years of material handling
· Ability to access data on a computer and accurately enter information required.
· Forklift certification required.
· Attend Leadership training as required
· Work mandatory overtime, as required by the business need
· Good attendance record
· Ability to interact and communicate effectively with peers, supervisors and upper management.
· Ability to manage multiple priorities.
· Working knowledge of various MS Office Programs (i.e., Outlook, Excel, Word, PowerPoint)
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
· While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit, stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Must have the ability to sit or stand at computer for extended periods of time
· The employee is occasionally required to climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
· Sufficient manual dexterity and motor control to use common drafting implements and calculators.
