POSITION SUMMARY:The Team Lead is responsible for the safety, throughput, and quality of the department. This is accomplished by ensuring all associates in the department have the skills, and knowledge to work safely and efficiently in meeting all customer requirements. The Team Lead is responsible for assisting in projections, reports, and continuous improvements for the department in order to meet the financial goals of the Company.
ESSENTIAL RESPONSIBILITIES:
- Ensure direct workers have the materials needed to safely and efficiently meet all customers’ requirements
- Champion quality & safety programs and initiatives through committee involvement and/or training courses
- Inspect materials, products, and/or equipment to for defects
- Read and analyze charts, work orders, schedules, and other records and reports, in order to determine requirements for completion
- Prioritize and coordinate the daily schedule of work assignments to department staff
- Assist with conducting daily huddles with department members to address customer issues, company goals, and/or to communicate issues of importance such as safety
- Identify goals and needs of departmental personnel to provide opportunities for personal and professional development
- Track all inspections daily, monthly and historically and maintain production reports along with historic weight history for monthly forecasting
- Provide input to the Supervisor for personnel evaluations, counseling, and disciplinary actions as necessary
- Coordinate operations and activities within or between departments through managers
- Must be able to operate a sit-down forklift
- Confer with management or subordinates to resolve co-worker problems, complaints, or grievances
- Assist with Timecards and monitoring associates’ absences and overtime utilization
- Assist with the writing, maintaining, and updating of work instructions
- Motivate team to achieve the daily, weekly, and monthly goals
- Maintain timely updates or solutions to customer service requests
- Follow approved work instructions
WORKING CONDITIONS
Work is performed mostly in an uncontrolled atmosphere; will be exposed to harsh conditions—such as: dust, fumes, noise, and varying temperatures. The Operations Team Lead will be required to stand/walk 80% of the work day and sit 20% of the work day. The ability to lift and carry up to 50 pounds on a regular basis is required. While performing the duties of this position, the employee is regularly required to walk, stand, use hands and fingers, grip, handle or feel; reach with hands and arms climb or balance; stoop, kneel, crouch or crawl and talk and hear All employees are required to follow safety standards, adhere to Job Safety Analysis (JSA) and wear all personal protective equipment (PPE) in designated areas.
JOB SPECIFICATIONS:
Education & Experience
- 1 year experience in warehousing or operations
- PREFERRED: Experience as a team lead/group lead in a warehousing/operations environment
Skills
- Leadership: strong interpersonal skills in order to build strong working relationships, influence and manage change, coach, guide, and mentor employee owners, and practice servant leadership. This includes being sensitive to others’ needs and feelings, being understanding and helpful to others on the job, maintain composure and keeping emotions in check.
- Relationship Building: Strong ability to build relationships with supervisors and employees. This includes responding to questions from a variety of people including senior leadership, managers, applicants, employees, and the general public. This includes being sensitive to others’ needs and feelings, being understanding and helpful to others on the job, maintain composure and keeping emotions in check.
- Judgement & Decision Making: Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Attention to Detail: Extreme attention to detail and accuracy in completing tasks, detecting problems and reporting information accordingly
- Analytical Thinking: Requires analyzing information and using logic to address work-related issues and problems.
- Communication: Excellent oral and written communication as appropriate for the needs of operational processes and interacting with other employee owners.
- Flexibility: Being open to change (positive or negative) and utilize effective change management techniques
- Organization: Time management, the ability to multi-task and prioritize, manage multiple projects
- Basic Reading Comprehension: Basic reading comprehension in order to read tags without transposing part numbers.
- Basic Math: Effectively use basic math to solve problems (addition, subtraction, multiplication, & division)
- Technology: Solid computer proficiency with a basic and growing knowledge of Microsoft Office & Windows based programs. Ability to use scanners and other technology for inventory purposes. Ability to learn, navigate, and leverage new computer programs
Behaviors
- Ability to maintain confidential information
- Ability to become first aid certified and maintain continuous certification training
- Must be extremely reliable, responsible, dependable, in order to fulfill obligations
- Embrace opportunities to expand personal competencies and capabilities through training, education, and committee involvement
- Engage and support Logistics’ safety culture and efficient operation of the business and maintain positive working relationships with employees across the organization
- Participate in and support the principles of Great Game of Business and Open Book Management
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