Overview
Rooted in relationship building, people leadership, and strategic thinking, the Manager, B2B Client Services helps create an exceptional customer experience that supports long‑term financial health and increased market share. Discover a leadership career designed to be different at a 100% employee‑owned company.
The Manager, B2B Client Services is part of a three-person Room & Board for Business leadership team and reports to the Director of Customer Experience. Rooted in people leadership, this position is intentionally designed to complement a strong operational partner. This role plays a critical part in growing and sustaining our business‑to‑business channel. This role takes shared ownership of the success of the business through the leadership, development, and engagement of Project Coordinators and Regional Business Development Managers across the country, while ensuring a seamless, service‑focused experience for our business customers. While business performance and outcomes are a shared responsibility, the Manager, B2B Client Services is part of a leadership team with a primary focus on leading people, supporting and enhancing team productivity, and driving results. This role builds a high-trust culture while creating the clarity, alignment, and motivation needed for the team to perform at their best. Operating within Room & Board’s unique, non‑commission‑based model, this leader finds meaningful ways to inspire performance beyond financial incentives—connecting daily work to purpose, growth, customer impact, and shared success.
Working closely with the leadership team, finance, product, marketing, technology, and delivery teams, the Manager, B2B Client Services leads both local and remote teams across the omni‑channel experience. They are a clear and effective communicator who paints vision, sets direction, and helps team members understand not just what we do, but why it matters. With agility and strategic perspective, they guide teams through change as Room & Board for Business continues to grow and evolve—balancing stability with curiosity and adaptability.
This role blends thoughtful people leadership, customer excellence, business acumen, and strategic partnership to support long‑term growth while fully embodying Room & Board’s Guiding Principles of respect, collaboration, and authenticity.
Location:
4600 Olson Memorial Highway
Golden Valley, MN 55422
Please note: This role is hybrid, with a minimum of 3 days per week in the office. We are not considering applications from remote candidates.
You will share your talents as a Manager, B2B Client Services in the following ways:
People & Partnerships
- Lead the growth and development of Project Coordinators and Regional Business Development Managers by connecting them with tools, resources, and learning opportunities.
- Paint a clear vision and guide meaningful work that supports key business strategies, complex systems, and sales processes.
- Communicate clear expectations while providing timely, specific feedback and recognizing contributions in meaningful ways.
- Build strong, collaborative relationships across the organization to support shared priorities.
- In partnership with the Director of Customer Experience, support hiring, onboarding, retention, and development of top talent in alignment with Room & Board’s culture.
- Partner in building and maintaining a communication strategy that ensures effective information flow and creates space for feedback and dialogue.
Customer Excellence
- Cultivate a culture of rich, personal connections where staff members are deeply engaged in meeting the needs of business customers.
- Empower teams to take a solution‑minded approach, making decisions that balance customer needs with what is best for Room & Board.
- Champion Room & Board’s brand and product strategies to deepen relationships with existing customers and attract new business.
- Lead, inspire, and challenge teams to grow their impact on the business through aligned actions that drive sales.
Business Operations:
- Develop and execute, in partnership with the Director of Customer Experience, a strategic business plan that responds to market dynamics and achieves or exceeds sales and expense goals.
- Be a visible, agile leader who supports day‑to‑day operations and helps teams navigate change.
- Support the financial and operational health of the business while protecting company assets.
- Foster an environment that is mindful of environmental impact and encourages sustainable, community‑minded practices.
You will bring the following experiences & qualifications as a Manager, B2B Client Services:
- Demonstrated alignment with Room & Board’s Leadership Principles and Attributes, including Leading by Example, Getting Work Done Through Others, and Inspiring Success.
- 3–5+ years of leadership experience in B2B, retail, or related management roles.
- Genuine passion for leading, supporting, and developing others.
- Strong ability to build trust, influence, and collaboration across teams.
- Energized by creating exceptional customer experiences and driving business results.
- High comfort and proficiency with technology, including Office 365; experience with JRNI, Floor Planner, CRM, and payroll systems preferred.
- Exceptional communication skills, both verbal and written.
- Ability to provide proof of identity and legal work authorization upon hire.
What you’ll find working here as a Manager, B2B Client Services:
- Salary: $90,000.00 - $105,000.00 / yr.
- Benefits that focus on holistic well-being. The whole person matters, not just the one who shows up for work. That’s why we invest in holistic well-being that supports and encourages you to live a full life. Besides a competitive paycheck, we offer several awesome perks to help you thrive in every aspect of life.
- Picture this: three weeks of paid vacation, a generous 401(k) match, profit-sharing, and a whole bunch of cool extras. We're talking about benefits that cover you from head to toe – physically, emotionally, and financially.
- Meaningful work. We create a meaningful work experience by empowering everyone to contribute, taking pride in everything we do, and making the world sustainable, inclusive and beautiful.
- A culture of respect. We sustain a culture of respect by relying on our shared values, building supportive and kind teams, and ensuring all voices are heard and celebrated.
- To view our benefits in detail and to learn more about our culture, please visit: https://www.roomandboard.com/careers
Application Deadline: The position will remain open until filled; there is no specified deadline.
Room & Board is a modern furniture and home decor retailer committed to creating beautiful, well-made products while providing exceptional customer service. Our mission is to help people create homes they love through timeless designs, sustainable practices, and a focus on quality craftsmanship. To learn more about our company, please visit https://www.roomandboard.com
Room & Board is an equal employment opportunity employer. Our policy is not to unlawfully discriminate against any applicant or staff member on the basis of age, race, color, sex, sexual orientation, gender identity or expression, religion, national origin, disability, or any other consideration made unlawful by applicable federal, state, or local laws. We also prohibit harassment of applicants and staff members based on any protected category, characteristic or status. It is also our policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions.
As an applicant, you have rights under Federal Employment Laws, and your state may offer additional protections. To view applicable laws, visit our partner site.
Discover a career designed to be different.
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