Service Coordinator

Liberty Military Housing • Full-time • Annapolis, MD, US • 2d ago

Overview

Liberty Military Housing – Own your passion for service!

At Liberty Military Housing we’re here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals. With a blend of property management and military backgrounds, our employee-owners bring a proactive, solution-oriented mindset, along with unparalleled levels of empathy and understanding for our residents and one another.

Liberty Military Housing is dedicated to helping our employees develop personally and professionally and provides an unprecedented 150+ hours of professional development annually to each employee-owner. Camaraderie and collaboration form the foundation of our culture. We put people first, honoring one another’s diverse experiences, ideas, and contributions to our shared success. We strive to bring out the best in each other so we can do outstanding work and positively impact the lives of military families.

We’re always looking for dedicated team members in a variety of roles to help create meaningful results that help us meet our company goals. We offer an excellent benefits package, training, development, and opportunities for advancement, so if you’re ready to grow your career, take a look at our current job openings and become an employee-owner at Liberty Military Housing.

Responsibilities

A Day in the Life of a Service Coordinator:

As a Liberty Military Housing Service Coordinator, you will assist with the resident move in/move out process of a multi-family residential community. Your role includes heavy customer interaction and the ability to effectively schedule maintenance work including the work of vendors and contractors and to ensure all service requests and work orders are completed in a timely manner. Your role requires the ability to work efficiently as well as being able to effectively communicate and deliver on our mission of providing exemplary service according to Liberty Military Housing’s quality service and customer satisfaction standards

Your Responsibilities include, but not limited to:

Schedule and conduct home inspections as it relates to the move in/move out process, including pre-move in/pre-move out, and final inspections.
Assist with the ordering and scheduling of vendor services.
Maintain and monitor make-ready boards to ensure work is accurately distributed and meets completion time lines.
Work in conjunction with the maintenance team to ensure service requests are assigned and scheduled appropriately and completed in a timely manner.
Provide residents with any charges related to move out/final inspection results.
Create purchase orders for all vendor maintenance services and products (i.e. paint, flooring, etc.).
Generate work orders for make readies and other maintenance service requests.
Assist with the closing of work orders/tickets once work is completed.
Schedule and monitor water intrusion which includes communicating to residents, follow up and 3-day notices.
Resident follow-ups after services are rendered/completed.
Promote positive resident relations by ensuring resident concerns and requests are responded to in a timely manner to ensure resident satisfaction.
Address and follow up on customer service concerns from Satisfacts survey.
Assist with maintaining systems and logs (Keytrak, pest control, vendor/product logs, etc.).
Perform various administrative and computer tasks, email communications, input of information/data into various software and information systems (Payscan, Yardi, and other company-related systems).
Assist with the distribution of correspondence/notices (3-day notices, move out charges, water intrusion, other important resident notices that pertain to maintenance services, etc.).
Participate in property walks/inspections (grounds, common areas, parking lots, community rooms, make-readies, quality control, etc.) to ensure community is well maintained according to LMH’s quality standards.
Operate a company or personal vehicle to travel to various locations for work purposes.

Qualifications

What You Need for Success:

1-2 years’ experience in residential property management or customer service role preferred.
Prior work with vendors or ordering services (appliances, plumbing, electrical) preferred.
Proficiency in personal computer skills, keyboard, internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e. Yardi, Payscan).
Effective communication and interaction with customers, vendors, management, co-workers, sufficient to exchange or convey information and to give and receive work direction.
Strong service and interpersonal skills.
Ability to work in a fast-paced environment, multi-task, prioritize and complete assigned duties to ensure operational objectives are achieved.
Must possess a positive and professional demeanor in all interactions, under all circumstances.
Must possess a valid driver's license. Ability to operate a company or personal vehicle or electrical cart.
Must be available to work a flexible schedule, including weekends, off-hours, and emergencies as required.
Knowledge of OSHA laws and regulations.
Ability to travel to other regional locations for work, training, meetings and other work-related activities.
May require use of a personal/company vehicle or electrical cart.
Must be able to meet the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees.

What We Provide You:

Liberty Military Housing takes into consideration everything from career development to family matters, and health & wellness. We are committed to offering our team members a wide range of benefits, including the following:

Medical/Dental/Vision Insurance*
Life and AD&D Insurance
401k Retirement Plan w/company match
Employee Stock Ownership plan
Incentive Bonus Program
10 Paid holidays per year
40 hours Paid Sick Leave per year**
80 hours Paid Vacation per year**

* Medical/Dental/Vision insurance eligible after 30 days of full-time employment.

**Vacation and sick time are based on the employee's hire date.

Related Jobs

Applications Engineer - Industrial

Baltimore Air Coil • Full-time • Jessup, Maryland, United States • 1d ago

Manufacturing

POSITION PURPOSE The Applications Engineer is responsible for providing timely and knowledgeable technical solutions as well as accurate and profitable product customization quotes to BAC Representatives to enhance their...

1d ago

Apply

Project Manager

Baltimore Air Coil • Full-time • Jessup, Maryland, United States • 3d ago

Project Management

Description The Project Manager is responsible for working directly with our customers, sales representatives, engineering, sales management, plant operations, contracts, and quality to expedite the business review and t...

3d ago

Apply

Mortgage Loan Originator

USA Mortgage • Annapolis, MD, US • 5d ago

Banking

Description Who We Are At DAS Acquisition Company, LLC. (USA Mortgage), our mission is the unrelenting pursuit of perfection. We pride ourselves on the superior level of service that our status as a mortgage lender enabl...

5d ago

Apply

Business Development Representative

D&W Diesel • Baltimore, MD, USA • 1w ago

Sales

Business Development Representatives have a significant impact on the growth of the business by generating and identifying new business opportunities. As a Business Development Representative, you will initiate direct c...

1w ago

Apply

Regional Operations HR Leader, Americas

Baltimore Air Coil • Full-time • Jessup, Maryland, United States • 1w ago

Management

POSITION PURPOSE The Regional Operations HR Leader – Americas is a critical member of the BAC Americas HR and Operations leadership teams. This role is responsible for leading, aligning, and elevating HR support across m...

1w ago

Apply

Thermal Engineer

Baltimore Air Coil • Full-time • Jessup, Maryland, United States • 2w ago

Engineering

POSITION PURPOSE Baltimore Aircoil Company is seeking a Thermal Engineer as a key member of the globally responsible Thermal Modeling Group . This engineer is charged with developing thermal models for BAC’s global p...

2w ago

Apply

R&D Lead Technician - 2nd Shift

Baltimore Air Coil • Full-time • Jessup, Maryland, United States • 2w ago

Construction

POSITION PURPOSE The Lead R&D Technician will support the BAC R&D Laboratory located in Jessup, Maryland, providing leadership in a team environment to support the 2nd shift operation and maintenance of all aspec...

2w ago

Apply

Restoration Technician

ServiceMaster • Full-time • Crofton, MD, US • $16 - $23 / hour • 3w ago

Construction

Benefits: Company car Competitive salary Opportunity for advancement Training & development ServiceMaster Restore® – Water, Fire & Disaster Recovery At ServiceMaster Restore , we respond when homes and businesses...

3w ago

Apply

Project Engineer

RJN Group • Full-time • Baltimore, Maryland, United States • 3w ago

Engineering

Interested in working for the industry leader? Interested in having a substantial stake in an employee owned firm? Looking to help your neighbors and impact your local community? RJN Group employees can answer yes to all...

3w ago

Apply

Lead Tech / Crew Chief

ServiceMaster • Full-time • Crofton, MD, US • $16 - $26 / hour • 3w ago

Benefits: Paid Certification & Training Bonus based on performance Competitive salary Opportunity for advancement Training & development ServiceMaster Restore® – Water, Fire & Smoke Damage Restoration At Serv...

3w ago

Apply