Credit & Collections Coordinator

IMMI • Full-time • Westfield, IN, US • 1d ago

Founded in 1961, we are a growing manufacturing company. IMMI® is the trusted, global leader of safety solutions, helping to protect millions of lives every day. For over sixty-five years, IMMI has led the way in developing, designing, testing, and manufacturing innovative safety restraints and systems. IMMI’s safety products are found worldwide on car seats, heavy trucks, school buses, recreational/off road, military, fire/EMS, motor coach, and construction vehicles. IMMI recently became an ESOP giving team members the opportunity to become owners and share in the company’s future success. IMMI is a dynamic organization serving more than eleven markets and hundreds of customers across multiple countries. IMMI is also home to IMMI VIP steering wheels and CAPE®, the world’s leading state-of-the-art testing facility.

IMMI is seeking a detail-oriented and customer-focused Credit and Collections Coordinator. The Credit & Collections Coordinator manages customer credit, monitors outstanding accounts, and ensures the timely collection of receivables to support cash flow objectives. This role assesses creditworthiness, resolves payment discrepancies, and maintains accurate customer account records. Working closely with Sales, Accounts Receivable, and Finance teams, the coordinator helps maintain healthy customer relationships while minimizing financial risk.

Primary Duties And Responsibilities

Credit Management

Review customer credit applications, perform credit checks, and assist in setting credit limits according to company policies.
Maintain accurate records of customer credit limits, terms, and approvals.
Monitor credit exposure and notify management of potential risks.

Collections Management

Monitor accounts receivable aging and follow up on overdue accounts in line with company policies.
Communicate with customers regarding outstanding balances, disputed invoices, payment arrangements, or discrepancies.
Escalate delinquent accounts to management when necessary.
Process credit memos, payment adjustments, and account reconciliations as needed.

Customer Account Support

Maintain accurate and up-to-date customer account information in the accounting system.
Coordinate with Sales, Customer Service, and Operations teams to resolve billing disputes or hold issues.
Respond to customer inquiries regarding invoices, account balances, or payment terms.

Reporting & Compliance

Assist in preparing collections performance, aging reports, and risk exposure updates for management.
Support month-end and year-end close activities, including reconciliations and audit requests.
Ensure compliance with company credit policies, internal controls, and accounting standards.

Process Improvement & Administrative Support

Identify opportunities to streamline credit and collections processes and improve efficiency.
Support other AR functions as needed, including invoice review, cash application, and documentation.
Maintain organized credit files and documentation and perform other administrative duties to support departmental operations.

Required

Skills & Qualifications:

Associate’s or Bachelor’s degree in Accounting, Finance, Business, or a related field, or equivalent experience.
4+ years of experience in accounts receivable, credit, or collections.
Understanding of credit assessment, collections, cash application, and reconciliations.
Proficiency with ERP systems (e.g., SAP, Oracle, Microsoft Dynamics) and Microsoft Office Suite.
Strong attention to detail, organizational skills, and problem-solving ability.
Effective communication, negotiation skills, and ability to handle customer interactions professionally.
Ability to manage multiple accounts and prioritize workload.

Preferred

Experience in manufacturing, B2B, or high-volume environments.
Knowledge of credit risk assessment, trade credit insurance, liens, or collections escalations.
Familiarity with process improvement methodologies and financial statement basics.

Benefits

Team Member Ownership/ESOP
Healthcare, vision, dental options
Company paid Short- and Long-Term Disability
Ten (10) paid holidays.
Four (4) IMMI Serves volunteer days per year.
Onsite Health and Wellness Center
Generous Paid Time Off
Bonus Opportunities
401k
Tuition Assistance

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